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ITIL Practitioner Guidance

Paperback Engels 2016 9780113314874
Verkooppositie 2004
Verwachte levertijd ongeveer 6 werkdagen

Samenvatting

'ITIL Practitioner Guidance' is the essential reference text which accompanies AXELOS' ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM) professionals turn ITIL theory into practice through case studies, worksheets, templates and scenarios.

The book assumes knowledge of ITIL and ITSM up to ITIL Foundation level, and begins with a discussion of the guiding principles of ITSM. It goes on to explain how these guiding principles are essential for ITSM and how they relate to philosophies, frameworks and methodologies such as DevOps, Lean and Agile.

The main changes in the 2nd impression include:
- Update to overall design and presentation
- Editorial corrections to improve overall readability in addition to improving the ease and accuracy of translation
- Revised Acknowledgements.

Specificaties

ISBN13:9780113314874
Taal:Engels
Bindwijze:paperback
Aantal pagina's:176
Druk:1
Verschijningsdatum:10-2-2016
Hoofdrubriek:IT-management / ICT

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