Business Communication: Developing Leaders for a Networked World ISE

<p>PART 1: INTRODUCTION TO BUSINESS COMMUNICATION&nbsp;</p><p>Chapter 1: Establishing Credibility&nbsp;</p><p><br></p><p>PART 2: PRINCIPLES OF INTERPERSONAL COMMUNICATION&nbsp;&nbsp;</p><p>Chapter 2: Interpersonal Communication and Emotional Intelligence&nbsp;</p><p>Chapter 3: Team Communication and Difficult Conversations&nbsp;</p><p>Chapter 4: Inclusion in a Diverse Workplace&nbsp;</p><p>Chapter 5: Global Communication&nbsp;</p><p><br></p><p>PART 3: PRINCIPLES FOR BUSINESS MESSAGES&nbsp;</p><p>Chapter 6: Creating Effective Business Messages&nbsp;</p><p>Chapter 7: Improving Readability with Style and Design&nbsp;</p><p>Chapter 8: Email and Other Traditional Tools for Business Communication&nbsp;</p><p>Chapter 9: Collaboration Tools and Social Media for Business Communication&nbsp;</p><p><br></p><p>PART 4: TYPE OF BUSINESS MESSAGES&nbsp;</p><p>Chapter 10: Routine Business Messages&nbsp;</p><p>Chapter 11: Persuasive Messages&nbsp;</p><p>Chapter 12: Bad-News Messages&nbsp;</p><p><br></p><p>PART 5: REPORTS AND PRESENTATIONS&nbsp;&nbsp;</p><p>Chapter 13: Research and Planning for Business Proposals and Reports&nbsp;</p><p>Chapter 14: Completing Business Proposals and Reports&nbsp;</p><p>Chapter 15: Planning Presentations&nbsp;</p><p>Chapter 16: Delivering Presentations</p><p>Chapter 17: Employment Communication&nbsp;</p><p><br></p><p>APPENDIXES&nbsp;</p><p>Appendix A: Punctuation, Number Usage, and Grammar&nbsp;</p><p>Appendix B: Formatting for Letters and Memos&nbsp;</p><p><br></p><p>BONUS CONTENT: Available only at www.mcgrawhillcreate.com/cardon or in the e-book within McGraw Hill Connect®.&nbsp;&nbsp;</p><p>Bonus Chapter: Crisis Communications and Public Relations Messages&nbsp;&nbsp;</p><p>Bonus Appendix: Creating Proposals and Business Plans&nbsp;</p><p><br></p>