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Outcome-Based Performance Management in the Public Sector

Gebonden Engels 2017 9783319570174
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This book highlights the use of an outcome-oriented view of performance to frame and assess the desirability of the effects produced by adopted policies, so to allow governments not only to consider effects in the short, but also the long run. Furthermore, it does not only focus on policy from the perspective of a single unit or institution, but also under an inter-institutional viewpoint. This book features theoretical and empirical research on how public organizations have evolved their performance management systems toward outcome measures that may allow one to better deal with wicked problems. Today, ‘wicked problems’ characterize most of governmental planning involving social issues. These are complex policy problems, underlying high risk and uncertainty, and a high interdependency among variables affecting them. Such problems cannot be clustered within the boundaries of a single organization, or referred to specific administrative levels or ministries. They are characterized by dynamic complexity, involving multi-level, multi-actor and multi-sectoral challenges. In the last decade, a number of countries have started to develop new approaches that may enable to improve cohesion, to effectively deal with wicked problems. The chapters in this book showcase these approaches, which encourage the adoption of more flexible and pervasive governmental systems to overcome such complex problems.

Outcome-Based Performance Management in the Public Sector is divided into five parts. Part 1 aims at shedding light on problems and issues implied in the design and implementation of “outcome-based” performance management systems in the public sector.Then Part 2 illustrates the experiences, problems, and evolving trends in three different countries (Scotland, USA, and Italy) towards the adoption of outcome-based performance management systems in the public sector. Such analyses are conducted at both the national and local government levels. The third part of the book frames how outcome-based performance management can enhance public governance and inter-institutional coordination. Part 4 deals with the illustration of challenges and results from different public sector domains. Finally the book concludes in Part 5 as it examines innovative methods and tools that may support decision makers in dealing with the challenges of outcome-based performance management in the public sector.

Though the book is specifically focused on a research target, it will also be useful to practitioners and master students in public administration . 


Uitgever:Springer International Publishing


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Introduction - by Elio Borgonovi, Eugenio Anessi Pessina, and Carmine Bianchi.- Part 1: The design of  Outcome-Based Performance Management Systems in the Public Sector.- Rajala, Laihonen & Vakkuri - Shifting from Output to Outcome Measurement in Public Administration – Arguments Revisited.- Spano & Aroni - Organizational Performance in the Italian Healthcare Sector.- Garlatti, Fedele & Ianniello - The iron law of unintended effects, again?.- Outcome measures and blame-avoidance.- Bivona & Cosenz - Designing outcome-based performance management systems to assess policies impacting on caesarean section rate: an analysis of the Sicilian maternity pathway.- Part 2: Towards  Outcome-Based Performance Management: experiences and trends from different countries.- Mackie - The Scottish Government’s System of Outcome-Based Performance Management: A Case Study of the National Performance Framework and Scotland Performs.- Minassians & Roy - Governance Structures and the “(De)Politicization” of.- Performance Measures.- Ricci & Civitillo - Italian Public Administration Reform: what are the limits of financial performance measures?.- Part 3: Enhancing Governance and Inter-institutional coordination through Outcome-Based Performance Management.- Bianchi & Peters - Measuring Coordination and Coherence: Assessing Performance Across the Public Sector.- Brusati, Fedele, Ianniello & Iacuzzi - Outcome-based performance management in the public sector: what role for inter-organizational ICT networks?.- Wheat & Bardach - Disappointing Outcomes: Can Implementation Modeling Help?.- Part 4: Applying Outcome-Based Performance Management: experiences from different public sector domains.- Cuccinello, Nasi & Degara - Evaluation of innovation performance in the public sector: a systematic review of studies.- Martone, Sciaroni & Righetti - Measuring the impact of training on Public Manager performance: the case of Canton Ticino (An ex-post analysis).- Fadda, Paglietti, Reginato & Pavan - Analysing corruption: effects on the transparency of public administrations.- Aversano, Manes Rossi & Tartaglia Polcini - Performance measurement systems in universities: A critical review of the Italian system.- Francesconi & Guarini - Performance-based funding and internal resource allocation: The case of Italian universities.- Bonollo & Zuccardi Merli - Performance Reporting in Italian Public Universities: Activities in Support of Research, Teaching, and the “Third Mission”.- Vecchi - Performance Management Uses, Outcome Measures and Mechanisms-Based Explanations. The Case of the Judicial Sector..- Meneguzzo, Fiorani & Frondizi - Performance management and evaluation of large-scale events in a multistakeholder engagement perspective: the case of the Extraordinary Jubilee of Mercy.- Part 5: Dealing with the challenges of outcome-based performance management: Innovative methods and tools.- Sexton, Comunale, Higueira & Stickle - Performance Benchmarking of School Districts in New York State.- Schwaninger & Klocker - Efficiency versus Effectiveness in Hospitals:.- A Dynamic Simulation Approach.- Herrera - Public policy design for climate change adaptation: a dynamic performance management approach to enhance resilience




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