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Boeken van Brian Johnson

Johnson, Brian
Universal Service Desk (USD)
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A universal service desk (USD) is the central point of contact between a service provider and users for everyday activities, and within an organisation for all requests for and enquiries about the services provided to customers, both internal and external. Meer
Brian Johnson Lucille van der Hagen Gerard Wijers Walter Zondervan
BiSL Next – Een Framework voor business informatiemanagement
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Dit boek geeft een beschrijving van de nieuwe generatie van BiSL, Business Information Services Library. Meer
Johnson, Brian
GR11 Trail
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The GR11 trail (La Senda Pirenaica) is a glorious 820km traverse of the Pyrenees from the Atlantic to the Mediterranean on the Spanish side of the border with France. Meer
Johnson, Brian
IT for Business (IT4B)
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Learn how to integrate well-known concepts, methods and processes from ITIL(R) and COBIT(R), combining the best from each approach. IT4B is not about reinventing your favourite method, but putting it into the context of improvement and identifying any potential gaps. Meer
Johnson, Brian
Collaborative Business Design: The Fundamentals
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Collaborative business service design (CBSD) is a methodology to help business and IT cooperate more effectively to create IT-driven business services that fully support business requirements. Meer

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