Brian Johnson
- Auteur
Boeken van Brian Johnson
Johnson, Brian
Universal Service Desk (USD)
A universal service desk (USD) is the central point of contact between a service provider and users for everyday activities, and within an organisation for all requests for and enquiries about the services provided to customers, both internal and external.
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Brian Johnson
Lucille van der Hagen
Gerard Wijers
Walter Zondervan
BiSL Next – Een Framework voor business informatiemanagement
Dit boek geeft een beschrijving van de nieuwe generatie van BiSL, Business Information Services Library.
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Johnson, Brian
GR11 Trail
The GR11 trail (La Senda Pirenaica) is a glorious 820km traverse of the Pyrenees from the Atlantic to the Mediterranean on the Spanish side of the border with France.
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Johnson, Brian
IT for Business (IT4B)
Learn how to integrate well-known concepts, methods and processes from ITIL(R) and COBIT(R), combining the best from each approach. IT4B is not about reinventing your favourite method, but putting it into the context of improvement and identifying any potential gaps.
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Johnson, Brian
Collaborative Business Design: The Fundamentals
Collaborative business service design (CBSD) is a methodology to help business and IT cooperate more effectively to create IT-driven business services that fully support business requirements.
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