Certified Associate in Project Management (CAPM)® Exam Official Cert Guide

<p>Introduction xxi<br> <strong>Part I Project Management Fundamentals<br> Chapter 1</strong> Becoming a Certified Associate in Project Management (CAPM) 2<br> Foundation Topics 3<br> Understanding Project Management 3<br> Certified Associate in Project Management (CAPM) 3<br> Scope of the CAPM Exam 4<br> How This Book Is Organized 8<br> Part I: Project Management Fundamentals 9<br> Part II: Predictive Approach 9<br> Part III: Adaptive Approach 10<br> Part IV: Business Analysis 10<br> Part V: Appendixes 11<br> Steps to Becoming a Certified Associate in Project Management (CAPM)11<br> Study and Exam-Taking Strategies 13<br> Suggested Reading and Resources 13<br> <strong>Chapter 2</strong> Projects and Project Management 16<br> “Do I Know This Already?” Quiz 17<br> Foundation Topics 20<br> What Is a Project? 20<br> A Project 21<br> Project Manager 22<br> Understanding Project Management 22<br> Projects vs. Operational Work 23<br> The Role of Projects in Operations 24<br> Project-Based Operations 24<br> Programs and Portfolios 25<br> Creating Value Through Project Management 26<br> Project Management Process Groups 35<br> Project Management Challenges 36<br> Challenges with Issues, Risks, Assumptions, and Constraints 37<br> Project Management Trends 41<br> Business Analysis 41<br> Adaptive Project Management 41<br> Principles of Project Management 42<br> Summary 42<br> Exam Preparation Tasks 42<br> <strong>Chapter 3</strong> Organizing for Project Performance 44<br> “Do I Know This Already?” Quiz 45<br> Foundation Topics 50<br> Project Performance Domains 50<br> The Stakeholder Performance Domain 52<br> Identifying Stakeholders 52<br> Types of Stakeholders in a Project 53<br> Stakeholder Analysis 54<br> Types of Stakeholder Communication 55<br> Stakeholder Performance Domain Successful Outcomes 56<br> The Project Manager's Role 56<br> Roles of the Project Manager in a Project 58<br> The Project Manager's Required Skills 58<br> Project Organization Structures 70<br> Project Structure Concepts 70<br> Functional Project Organization Structures 70<br> Matrix Project Organization Structures 72<br> Projectized Project Organization Structures 73<br> The Power of Project Managers in Different Organization Structures 73<br> Project Management Office (PMO) and Steering Committees 74<br> The Project Management Office 75<br> The Steering Committee 75<br> The Team Performance Domain 76<br> Effective Execution of Projects 78<br> High-Performing Teams 78<br> Leadership and Interpersonal Skills Affecting All Team Members 78<br> Project Team Development Models 79<br> Conducting Meetings 80<br> Responsibility Assignment Matrix 83<br> Project Team Culture 84<br> Expectations for the Team Performance Domain 86<br> Applying the PMI Code of Ethics and Professional Conduct 86<br> Summary 88<br> Exam Preparation Tasks 88<br> <strong>Chapter 4</strong> Development Approach and Life Cycle Performance Domain 92<br> “Do I Know This Already?” Quiz 93<br> Foundation Topics 97<br> Fundamentals of the Project Life Cycle 97<br> The Concept of a Project Life Cycle 97<br> Visualizing a Project Life Cycle 98<br> Stage Gates 99<br> Project Life Cycle vs. Project Management Process Groups 100<br> Project Life Cycle vs. Product Life Cycle 103<br> Development Approach and Life Cycle Performance Domain Concepts 103<br> Terms Relevant to the Development Approach and Life Cycle Performance Domain 104<br> Choosing the Predictive Approach 105<br> Choosing the Adaptive Approach 105<br> Choosing a Hybrid Approach 106<br> Life Cycles in Practice 107<br> Industry Application: Predictive Life Cycle 107<br> Industry Application: Adaptive Life Cycle 110<br> Industry Application: Hybrid Life Cycle 111<br> Considerations for Selecting a Development Approach 112<br> Product, Service, or Result 113<br> Project 114<br> Organization 114<br> Project Activity, Deliverables, and Milestones 115<br> Project Activities 115<br> Deliverables 115<br> Measuring Deliverables 116<br> Milestones 116<br> Summary 118<br> Exam Preparation Tasks 118<br> <strong>Part II Predictive Approach<br> Chapter 5</strong> Planning, Project Work, and Delivery: Predictive Methodologies 120<br> “Do I Know This Already?” Quiz 122<br> Foundation Topics 127<br> Choosing the Predictive, Plan-Based Methodology 127<br> Process Groups of the Predictive, Plan-Based Approach 128<br> Initiating Processes 128<br> Planning Processes 129<br> Executing Processes 129<br> Monitoring and Controlling Processes 129<br> Closing Processes 129<br> Creating a Tailored Predictive Life Cycle 130<br> Performance Domains 130<br> Develop Project Charter 134<br> Develop Project Team 136<br> Develop Project Management Plan 137<br> Collect Requirements and Define Scope Statement 139<br> Create Work Breakdown Structure (WBS) 141<br> Define and Sequence Activities 144<br> Estimate Time and Resources 149<br> Identify Critical Path 151<br> Develop Schedule 156<br> Direct and Manage Project Work 157<br> Monitor and Control Project Work 159<br> Issues Management 159<br> Change Requests and Control 160<br> Monitoring and Controlling Project Cost and Schedule 162<br> Close Project or Phase 163<br> Foundations of Earned Value Analysis 165<br> Planned Value (PV) 166<br> Earned Value (EV) 166<br> Actual Cost (AC) 166<br> Cost Variance (CV) 166<br> Schedule Variance (SV) 166<br> Cost Performance Index (CPI) 166<br> Forecasting Final Project Costs 167<br> More Information About Earned Value Analysis 167<br> The Planning Performance Domain 167<br> Schedule Compression Factors and Techniques 168<br> Scaling 169<br> Summary 169<br> Exam Preparation Tasks 170<br> <strong>Chapter 6</strong> Project Work and Delivery 172<br> “Do I Know This Already?” Quiz 173<br> Foundation Topics 177<br> Project Work Performance Domain 177<br> Planning and Managing Procurement 178<br> Bidding: Soliciting and Entering Bids 180<br> Control Procurements 181<br> Engaging Stakeholders 182<br> Managing Project Communications 184<br> Managing Risk 189<br> Threats 190<br> Opportunities 191<br> Project Delivery Performance Domain 192<br> Delivery of Value 193<br> Quality Management 194<br> Quality Management Tools 197<br> Six Sigma 203<br> Project Controls and Forecasting 203<br> Project Integration 207<br> Components of Project Integration 208<br> Achieving Project Integration 209<br> Summary 209<br> Exam Preparation Tasks 210<br> <strong>Part III Adaptive Approach<br> Chapter 7</strong> Planning, Project Work, and Delivery: Adaptive Approaches 212<br> “Do I Know This Already?” Quiz 213<br> Foundation Topics 217<br> When to Use the Adaptive Approach 217<br> Team Structure in Adaptive Projects 221<br> Requirements for the Adaptive Project Environment 222<br> Adaptive Mindset 222<br> Servant Leadership 224<br> The Structure and Culture of Adaptive Teams 225<br> Value-Driven Delivery 227<br> Factors That Facilitate Adaptive Approaches: OPA and EEF 228<br> Apparent Stages of Adaptive Projects 229<br> Stage 1: Concept 231<br> Stage 2: Construct and Deliver 233<br> Stage 3: Close 237<br> Work Groups for Adaptive Project Stages 238<br> Agile Life Cycles 238<br> Case Study 7-1: Building a Website for a Conference 239<br> Hybrid Project Approaches 251<br> Hybrid Approach Scenario 1: Revisiting the APC Conference 251<br> Hybrid Approach Scenario 2: Virtual Restaurant Business 252<br> Hybrid Approach Scenario 3: Specification for Tax Software 253<br> Summary 254<br> Exam Preparation Tasks 254<br> <strong>Chapter 8</strong> Overview of Adaptive Frameworks 256<br> “Do I Know This Already?” Quiz 259<br> Foundation Topics 262<br> Lean 262<br> Eliminating Waste 263<br> Value Streaming Using the Lean Approach 264<br> Case Study 8-1: Getting a Book from the Library 264<br> Iteration-Based Agile 267<br> Flow-Based Agile 267<br> Scrum 268<br> Roles 268<br> Processes and Artifacts 269<br> Scrum Core Values 270<br> Timeboxing 271<br> Challenges with Scrum 272<br> Kanban 272<br> Suitability of the Kanban Method 272<br> Limiting Work in Progress (WIP) 273<br> Workflow Focus 273<br> Comparing Kanban and Scrum 274<br> ScrumBan 274<br> Extreme Programming 275<br> Roles 275<br> Core Practices of XP 275<br> What Can We Learn from XP? 276<br> FDD, DSD, and Crystal 277<br> Feature-Driven Development 277<br> Dynamic Systems Development Method 278<br> Crystal 279<br> Frameworks for Scale 279<br> Scaled Agile Framework (SAFe) 283<br> Scrum of Scrums 284<br> Disciplined Agile284<br> Which Approach for Scale? 286<br> Summary 288<br> Exam Preparation Tasks 288<br> <strong>Chapter 9</strong> Measurement, Tracking, and Managing Uncertainty 290<br> “Do I Know This Already?” Quiz 291<br> Foundation Topics 294<br> Problem Detection and Resolution 294<br> The Measurement Performance Domain 295<br> Prioritization Techniques 295<br> What Gets Prioritized 298<br> Key Performance Indicators (KPIs) for Project Control 300<br> Progress Tracking 301<br> Decision Making 301<br> Communication of Adaptive Project KPIs 301<br> Who Makes the Estimates? 306<br> Throughput, Cycle Time, and Lead Time 306<br> The Uncertainty Performance Domain 311<br> Uncertainty 312<br> Strategies to Address Project Uncertainty 313<br> Risk 315<br> Strategies to Reduce the Likelihood of Uncertainty 316<br> Opportunities 316<br> Threats 316<br> Tracking and Managing Risk in Adaptive Projects 317<br> Team Workspace Design 318<br> Tracking Progress to Manage Risk in Adaptive Approaches 318<br> Summary 321<br> Exam Preparation Tasks 321<br> <strong>Part IV Business Analysis<br> Chapter 10</strong> Business Analysis Frameworks 324<br> “Do I Know This Already?” Quiz 325<br> Foundation Topics 328<br> The Importance of Business Analysis 328<br> The Role of a Business Analyst 329<br> Skills Needed to Perform Business Analysis 330<br> Comparing Business Analysis with Project Management 331<br> Requirements: The Focus of Business Analysis 332<br> Requirement Types 332<br> Case Study 10-1: Requirements for a Toll Collection System 333<br> Requirements Documentation 337<br> Requirements Management Plan 337<br> Stakeholders and the Business Analyst 338<br> Identify Stakeholders 338<br> Stakeholder Analysis 341<br> Business Analysis Planning 342<br> Transition to a Future State 343<br> Influence of Project Approaches on Business Analysis 343<br> Business Analysis in the Predictive Approach 343<br> Business Analysis in the Adaptive Approach 344<br> Summary 347<br> Exam Preparation Tasks 347<br> <strong>Chapter 11</strong> Business Analysis Domains 350<br> “Do I Know This Already?” Quiz 351<br> Foundation Topics 354<br> Domain 1: Needs Assessment 354<br> Why Perform Needs Assessments? 355<br> When Do Needs Assessments Occur? 355<br> Who Is Involved in Needs Assessment? 356<br> What Are the Key Business Analysis Tasks During Needs Assessment? 356<br> What Are the Needs Assessment Processes? 357<br> Domain Summary 365<br> Domain 2: Business Analysis Planning 366<br> Domain 3: Requirements Elicitation and Analysis 368<br> Elicit Requirements 369<br> Analyze Requirements 377<br> Document the Solution Requirements 398<br> Domain 4: Traceability and Monitoring 398<br> Trace Requirements 399<br> Monitor Requirements 401<br> Update Requirements and Communicate Requirements Status 402<br> Manage Changes to Requirements 403<br> Domain Summary 404<br> Domain 5: Solution Evaluation 405<br> Evaluate Solution Performance 406<br> Determine Solution Evaluation Approach 407<br> Evaluate Acceptance Results and Address Defects 409<br> Obtain Solution Acceptance for Release 410<br> Evaluate Deployed Solution 410<br> Domain Summary 410<br> Summary 411<br> Exam Preparation Tasks 411<br> <strong>Chapter 12</strong> Tailoring and Final Preparation 414<br> “Do I Know This Already?” Quiz: Tailoring Section 415<br> Foundation Topics 417<br> Tailoring 417<br> The Tailoring Process 418<br> Aspects of Projects That Can Be Tailored 419<br> How to Tailor the Project Approach 420<br> Case Study 12-1: Design and Introduction of Portable CT Scanner Products 421<br> Summary: Project Tailoring Concepts 422<br> Final Preparation 422<br> Scope and Key Concepts 422<br> Suggested Plan for Final Review and Study 427<br> Summary 428<br> Exam Preparation Tasks 428<br> <strong>Part V Appendixes<br> Appendix A</strong> Answers to the “Do I Know This Already?” Quizzes 430<br> <strong>Appendix B </strong>PMI Project Management Process Groups and Processes 436<br> <strong>Appendix C</strong> PMBOK 7 Project Performance Domains and Project Management Principles 438<br> <strong>Appendix D</strong> PMI Certified Associate in Project Management (CAPM) Exam Official Cert Guide Updates 442<br> <strong>Appendix E</strong> Business Analysis Models and Their Usages 444<br> Glossary 450<br> <strong><br> Online Elements:<br> Appendix F</strong> Study Planner<br> Glossary</p> <p>9780137918096 TOC 3/3/2023</p>