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Model Business Letters, Emails and Other Business Documents

And other business documents

Ingenaaid Engels 2012 9780273751939
Verwachte levertijd ongeveer 7 werkdagen

Samenvatting

For anyone who wants to communicate effectively in business,this is your complete reference guide for any form of written communication. Packed with over 500 sample documents, over 100 tips for better business writing and useful templates you can apply to your writing immediately, Model Business Letters will help you put the key rules of good business writing into action.

Specificaties

ISBN13:9780273751939
Taal:Engels
Bindwijze:ingenaaid
Aantal pagina's:512
Uitgever:Prentice Hall
Druk:7
Verschijningsdatum:10-12-1998
ISSN:

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Over Shirley Taylor

Shirley Taylor discovered the challenges of communicating across cultures when she left her home in Sheffield, England, to teach in Singapore. There she began what became a passion for helping people to communicate more effectively. Since then, Shirley has worked in the Middle East and Canada, and for 18 years she ran her own training company in Singapore. Her speaking and training work has taken her all over the world. Shirley has established herself as a leading authority in email and business writing skills. She is author of 16 successful books, including international bestseller, Model Business Letters, Emails and Other Business Documents (seventh edition). This book has sold over half a million copies and been translated into 17 languages. Shirley is now a trusted member of the global speaking community. She served as 2011–12 President of Asia Professional Speakers Singapore, and as 2017–18 President of the Global Speakers Federation.

Andere boeken door Shirley Taylor

Inhoudsopgave

Unit 1 WRITTEN COMMUNICATION - AN OVERVIEW.
Presentation of the Business Letter.
Other Methods of Communication.
Structuring your Communications.
Language and Tone.
Unit 2 ROUTINE BUSINESS LETTERS
Enquiries and Replies.
Quotations, Estimates and Tenders.
Orders and Their Fulfilment.
Invoicing and Settlement of Accounts.
Letters Requesting Payment.
Complaints and Adjustment.
Credit and Status Enquiries.
A Typical Business Transaction (Correspondence and Documents).
Unit 3 SPECIAL BUSINESS DOCUMENTS.
Goodwill Letters.
Circular Letters.
Sales Letters and Voluntary Offers.
Personnel.
Travel and Hotels.
Publicity Material.
Arranging Appointments, Meetings and Other Functions.
Unit 4 CLASSIFIED BUSINESS LETTERS.
Agencies.
International Trade.
Banking (home business).
Banking (international business).
Transport.
Insurance.

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