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Managing and Delivering Performance

How government, public sector and not-for-profit organisations can measure and manage what really matters

Ingenaaid Engels 2009 9780750687102
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Samenvatting

Performance management staat hoog op de agenda van de meeste organisaties. Maar niet alle organisaties zijn gelijk. Overheidsorganisaties hebben bijvoobeeld heel andere problemen dan ondernemingen in de private sector. Daarom is het van belang dat uw raamwerk voor performance management goed is toegesneden op uw organisatie. 'Managing and Delivering Performance' biedt hier handvatten voor, uitgesplitst per sector.

Specificaties

ISBN13:9780750687102
Taal:Engels
Bindwijze:ingenaaid
Aantal pagina's:296
Druk:1
Hoofdrubriek:Organisatiekunde
ISSN:

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Over Bernard Marr

Bernard Marr is the founder and CEO of Bernard Marr & Co and an internationally best-selling business author, futurist, keynote speaker and strategic advisor to companies and governments. He is one of the world's most highly respected voices and a renowned expert when it comes to topics such as artificial intelligence and big data. Marr advises many of the world's best-known organizations on strategy, digital transformation and business performance. He is the author of Big Data in Practice: How 45 Successful Companies used Big Data Analytics to Deliver Extraordinary Results and Big Data: Using SMART Big Data, Analytics and Metrics To Make Better Decisions and Improve Performance, both published with Wiley.

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Inhoudsopgave

Part I Understanding and Mapping Strategies

Chapter 1: Introduction
Chapter 2: Clarifying and Mapping your strategy
Chapter 3: Mapping Strategies in Practice (Case studies from Central Government like the Ministry of Defence, the Home Office, Local Government like Belfast City Council, Agencies like the Scottish Executive, The Government Car and Dispatch Agency, Other pubic Sector bodies such as the Bank of England, the Royal Air Force, the National Lottery Commission, Charities such as the Motor Neurone Disease Association, among others

Part II Extracting Value from Performance Info/Delivering Performance
Chapter 4: The Power of Key Performance Questions (New section on the importance of identifying and asking the right questions before designing indicators.)
Chapter 5: Gathering Relevant Performance Information (Edited
Chapter 5 of existing book)
Chapter 6: Creating an Enabled Learning Environment (Extended
Chapter 6 of the existing book with a new emphasis on Strategic Performance Improvement meetings, organisational culture and an RAF case study.)

Part III Aligning the Organisation
Chapter 7: Cascading Strategies and Achieving Alignment (New section on organisational cascade with various case studies)
Chapter 8: Aligning Planning and Budgeting (New section on how to align business planning and budgeting with strategic performance management)

Part IV Automation
Chapter 9: Benefits of Automation (Extended
Chapter 8 with new case examples)
Appendix: Selecting appropriate software (edited appendix)

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