Bernard Marr
25 Need-To-Know Key Performance Indicators
Paperback Engels 2014 9781292016474Verwachte levertijd ongeveer 7 werkdagen
Samenvatting
Includes 10 handy do's and don'ts of using KPIs Want to measure the performance of your people and your business? Need a quick overview of the most useful KPIs and how to use them? Only want what you need to know, rather than reams of theory?
With the critical Key Performance Indicators required to understand your employees, financials and customers, this book tells you what you need to know, fast.
‘This book does a fantastic job of narrowing down the best KPIs for you and your team. It’s short, sharp and incredibly useful.’
--Thomas H. Davenport, Distinguished Professor at Babson College and author of BigData@Work
Specificaties
ISBN13:9781292016474
Taal:Engels
Bindwijze:Paperback
Uitgever:Pearson Education
Hoofdrubriek:Strategisch management,
Lezersrecensies
Wees de eerste die een lezersrecensie schrijft!
Geef uw waardering
Inhoudsopgave
About the author
Publisher’s acknowledgements
Introduction
The top 10 do's and dont's of using Key Performance Indicators
part 1 Measuring and understanding your customers
1 Net promoter score (NPS)
2 Customer profitability score
3 Customer retention rate
4 Conversion rate
5 Relative market share
part 2 Measuring and understanding your financial performance
6 Revenue growth rate
7 Net profit
8 Net profit margin
9 Gross profit margin
10 Operating profit margin
11 Return on investment (ROI)
12 Cash conversion cycle (CCC)
part 3 Measuring and understanding your internal processes
13 Capacity utilisation rate (CUR)
14 Project schedule variance (PSV)
15 Project cost variance (PCV)
16 Earned value (EV) metric
17 Order fulfilment cycle time (OFCT)
18 Delivery in full, on time (DIFOT) rate
19 Quality index
20 Process downtime level
part 4 Measuring and understanding your employees
21 Staff advocacy score
22 Employee engagement level
23 Absenteeism Bradford factor
24 Human capital value added (HCVA)
25 360-degree feedback score
10 useful books to read next
Glossary of terms
Index
Publisher’s acknowledgements
Introduction
The top 10 do's and dont's of using Key Performance Indicators
part 1 Measuring and understanding your customers
1 Net promoter score (NPS)
2 Customer profitability score
3 Customer retention rate
4 Conversion rate
5 Relative market share
part 2 Measuring and understanding your financial performance
6 Revenue growth rate
7 Net profit
8 Net profit margin
9 Gross profit margin
10 Operating profit margin
11 Return on investment (ROI)
12 Cash conversion cycle (CCC)
part 3 Measuring and understanding your internal processes
13 Capacity utilisation rate (CUR)
14 Project schedule variance (PSV)
15 Project cost variance (PCV)
16 Earned value (EV) metric
17 Order fulfilment cycle time (OFCT)
18 Delivery in full, on time (DIFOT) rate
19 Quality index
20 Process downtime level
part 4 Measuring and understanding your employees
21 Staff advocacy score
22 Employee engagement level
23 Absenteeism Bradford factor
24 Human capital value added (HCVA)
25 360-degree feedback score
10 useful books to read next
Glossary of terms
Index
Rubrieken
- Advisering
- Algemeen management
- Coaching en trainen
- Communicatie en media
- Economie
- Financieel management
- Inkoop en logistiek
- Internet en social media
- IT-management / ICT
- Juridisch
- Leiderschap
- Marketing
- Mens en maatschappij
- Non-profit
- Ondernemen
- Organisatiekunde
- Personal finance
- Personeelsmanagement
- Persoonlijke effectiviteit
- Projectmanagement
- Psychologie
- Reclame en verkoop
- Strategisch management
- Verandermanagement
- Werk en loopbaan