Technical Communication Strategies for Today, Global Edition

<p>Part 1: Elements of Technical Communication</p><p>Chapter 1 Communicating in the Technical Workplace </p> <p>Developing a Workplace Writing Process </p> <p>Genres and the Technical Writing Process </p> <p>Stage 1: Planning and Researching </p> <p>Stage 2: Organizing and Drafting </p> <p>Stage 3: Improving the Style </p> <p>Stage 4: Designing </p> <p>Stage 5: Revising and Editing </p> <p>What Is Technical Communication? </p> <p>Technical Communication Is Interactive and Adaptable </p> <p>Technical Communication Is Reader Centered </p> <p>Technical Communication Relies on Teamwork </p> <p>Technical Communication Is Visual </p> <p>Technical Communication Has Ethical, Legal, and Political</p> <p>Dimensions </p> <p>Technical Communication Is International and Cross-Cultural </p> <p>How Important Is Technical Communication? </p> <p>Chapter Review </p> <p>Exercises and Projects </p> <p>&nbsp;</p> <p>Chapter 2 Readers and Contexts of Use </p> <p>Profiling Your Readers </p> <p>Identifying Your Readers </p> <p>Profiling Your Readers’ Needs, Values, and Attitudes </p> <p>Profiling Contexts of Use </p> <p>Identifying the Context of Use </p> <p>Using Profiles to Your Own Advantage </p> <p>International and Cross-Cultural Communication </p> <p>Differences in Content </p> <p>Differences in Organization </p> <p>Differences in Style </p> <p>Differences in Design </p> <p>Listen and Learn: The Key to International and Cross-Cultural Communication </p> <p>At Work: What Are Some Strategies for Communicating with People from Another Culture? </p> <p>Chapter Review </p> <p>Exercises and Projects </p> <p>Case Study: Installing a Medical Waste Incinerator </p> <p>&nbsp;</p> <p>Chapter 3 Working in Teams </p> <p>The Stages of Teaming </p> <p>Forming: Strategic Planning </p> <p>Step 1: Define the Project Mission and Objectives </p> <p>Step 2: Identify Project Outcomes </p> <p>Step 3: Define Team Member Responsibilities </p> <p>Step 4: Create a Project Calendar </p> <p>Step 5: Write Out a Work Plan </p> <p>Step 6: Agree on How Conflicts Will Be Resolved </p> <p>Storming: Managing Conflict </p> <p>Running Effective Meetings </p> <p>Mediating Conflicts </p> <p>Firing a Team Member </p> <p>Norming: Determining Team Roles </p> <p>Revising Objectives and Outcomes </p> <p>Help: Virtual Teaming </p> <p>Identifying Team Roles </p> <p>Using Groupware to Facilitate Work </p> <p>Performing: Improving Quality </p> <p>The Keys to Teaming </p> <p>Chapter Review </p> <p>Exercises and Projects </p> <p>Case Study: Not a Sunny Day </p> <p>&nbsp;</p> <p>Chapter 4 Letters, Memos, and E-Mails </p> <p>Features of Letters, Memos, and E-Mails </p> <p>Planning and Researching </p> <p>Determining the Rhetorical Situation </p> <p>Ethics in the Technical Workplace </p> <p>What Are Ethics? </p> <p>Where Do Ethics Come From? </p> <p>Personal Ethics </p> <p>Social Ethics </p> <p>Conservation Ethics </p> <p>Resolving Ethical Dilemmas </p> <p>Help: Stopping Cyberbullying and Computer Harassment </p> <p>Confronting an Ethical Dilemma </p> <p>Resolving an Ethical Dilemma </p> <p>When You Disag</p>