<p class="MsoNormal"><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;color: black;">PART 1:DEFINING MARKETING AND THE MARKETING PROCESS </span><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;color: black;"></span></p> <p class="MsoNormal"><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;color: black;">1. Marketing:Creating Customer Value and Engagement </span></p> <p class="MsoNormal"><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;color: black;">2. Companyand Marketing Strategy: Partnering to Build Customer Engagement, Value, andRelationships </span></p> <p class="MsoNormal"><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;">PART 2:UNDERSTANDING THE MARKETPLACE AND CONSUMER VALUE</span><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;"> </span></p> <p class="MsoNormal"><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;color: black;">3. Analyzingthe Marketing Environment </span></p> <p class="MsoNormal"><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;color: black;">4. Managing MarketingInformation to Gain Customer Insights </span></p> <p class="MsoNormal"><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;color: black;">5. ConsumerMarkets and Buyer Behavior </span></p> <p class="MsoNormal"><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;color: black;">6. BusinessMarkets and Business Buyer Behavior </span></p> <p class="MsoNormal"><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;">PART 3:DESIGNING A CUSTOMER VALUE—DRIVEN STRATEGY AND MIX </span></p> <p class="MsoNormal"><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;color: black;">7. CustomerValue—Driven Marketing Strategy: Creating Value for Target Customers </span></p> <p class="MsoNormal"><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;color: black;">8. Products,Services, and Brands: Building Customer Value </span></p> <p class="MsoNormal"><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;color: black;">9. DevelopingNew Products and Managing the Product Life Cycle </span></p> <p class="MsoNormal"><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;color: black;">10. Pricing:Understanding and Capturing Customer Value </span></p> <p class="MsoNormal"><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;color: black;">11. PricingStrategies: Additional Considerations </span></p> <p class="MsoNormal"><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;color: black;">12. MarketingChannels: Delivering Customer Value </span></p> <p class="MsoNormal"><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;color: black;">13. Retailingand Wholesaling </span></p> <p class="MsoNormal"><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;color: black;">14. EngagingConsumers and Communicating Customer Value: Integrated Marketing CommunicationStrategy </span></p> <p class="MsoNormal"><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;color: black;">15.Advertising and Public Relations </span></p> <p class="MsoNormal"><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;color: black;">16. PersonalSelling and Sales Promotion </span></p> <p class="MsoNormal"><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;color: black;">17. Direct,Online, Social Media, and Mobile Marketing </span></p> <p class="MsoNormal"><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;">PART 4:EXTENDING MARKETING</span><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;"> </span></p> <p class="MsoNormal"><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;color: black;">18. CreatingCompetitive Advantage </span></p> <p class="MsoNormal"><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;color: black;">19. TheGlobal Marketplace </span></p> <p class="MsoNormal"><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;color: black;">20.Sustainable Marketing: Social Responsibility and Ethics </span></p> <p class="MsoNormal"><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;color: black;"><span style=""> </span></span><span style="font-family: Calibri , sans-serif;font-size: 11.0pt;">Appendix 1:Marketing Plan </span></p> <p class="MsoNormal"><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;color: black;">Appendix 2:Marketing by the Numbers </span></p> <p class="MsoNormal"><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;color: black;">Appendix 3:Careers in Marketing</span></p> <p class="MsoNormal"><span style="font-size: 11.0pt;font-family: Calibri , sans-serif;"> </span></p> <br> <br>