Excellence in Business Communication, Global Edition

<div class="c-section-headers-number-list_container"> <h3>PART 1: UNDERSTANDING THE FOUNDATIONS OF BUSINESS COMMUNICATION</h3> <ol> <li>Professional Communication in a Digital, Social, Mobile World</li> <li>Interpersonal Communication Skills</li> <li>Collaboration and Business Etiquette</li> <li>Communication Challenges in a Diverse, Global Marketplace</li> </ol> <h3>PART 2: APPLYING THE THREE-STEP WRITING PROCESS</h3> <ol start="5"> <li>Planning Business Messages</li> <li>Writing Business Messages</li> <li>Completing Business Messages</li> </ol> <h3>PART 3: CRAFTING BRIEF BUSINESS MESSAGES</h3> <ol start="8"> <li>Crafting Messages for Digital Channels</li> <li>Writing Routine and Positive Messages</li> <li>Writing Negative Messages</li> <li>Writing Persuasive Messages</li> </ol> <h3>PART 4: PREPARING REPORTS AND PRESENTATIONS</h3> <ol start="12"> <li>Planning Reports and Proposals</li> <li>Writing and Completing Reports and Proposals</li> <li>Developing and Delivering Business Presentations</li> </ol> <h3>PART 5: WRITING EMPLOYMENT MESSAGES AND INTERVIEWING FOR JOBS</h3> <ol start="15"> <li>Building Careers and Writing Résumés</li> <li>Applying and Interviewing for Employment</li> </ol> <h3>APPENDICES</h3> <ol type="A"> <li>Format and Layout of Business Documents</li> <li>Documentation of Report Sources</li> </ol> </div>