Designing Collaborative Systems

<P>&nbsp;Preface<BR>Acknowledgements<BR>1 The Requirements Problem<BR>1.1 The Motivation for Ethnography in Design<BR>1.1.1 Analysing the Design Space: The Waterfall Model<BR>1.1.2 A Paradigm Change in Design<BR>1.2 A Primary Analytic Point of View for Design: Enter HCI.<BR>1.2.1 The User and the Interface in HCI<BR>1.2.2 Mapping Mental Models of the Referent System<BR>1.2.3 The Referent System in HCI<BR>1.2.4 Some Technical Troubles with HCI.<BR>1.3 From Human Factors to Human Actors: Exit HCI<BR>1.3.1 Reconceptualizing the User<BR>1.3.2 Reconceptualizing the Interface<BR>1.4 The Turn to the Social<BR>1.4.1 Cooperative Work?<BR>1.4.2 Self-organizing Structures of Work<BR>2 Making Cooperative Work Visible.<BR>2.1 Ethnography: An Informal Mode of Description and Analysis<BR>2.1.1 Investigating Cooperative Work<BR>2.1.2 Assembling Data or Instances for Inspection<BR>2.1.3 Analysing Cooperative Work.<BR>2.1.4 The Problem of Constructive Analysis<BR>2.2 Analysing Cooperative Work: Sacks and Garfinkel.<BR>2.2.1 Conversation Analysis<BR>2.2.2 Ethnomethodological Analysis<BR>2.2.3 General Methodology: Thick Description<BR>2.3 Representing Cooperative Work<BR>2.3.1 The Unique Adequacy Requirement<BR>2.3.2 The Particular Need to Transcend Generic Analytic Formats<BR>3 Work Studies and Design.<BR>3.1 The Role of Ethnomethodological Studies of Work in Design<BR>3.1.1 Some Practical Strategies for the Use of Ethnography<BR>3.2 Using Ethnography to Give Form to Design (The Bricoleur's Craft)<BR>3.2.1 A Lingua Franca for Design<BR>3.2.2 The Adapted Patterns Framework<BR>3.2.3 Analysing the Design Space with Patterns (Formulating Design Solutions 1)<BR>3.2.4 Co-constructing Use-scenarios (Formulating Design Solutions 2)<BR>4 Evaluating Systems Support for Cooperative Work.<BR>4.1 Prototyping Methodology<BR>4.1.1 Participatory Design<BR>4.1.2 Cooperative Design<BR>4.1.3 Beyond Political Rhetoric<BR>4.2 Evaluation of Prototypes<BR>4.2.1 The HCI Tradition<BR>4.2.2 Alternatives to HCI<BR>4.3 Cooperative Design in Action<BR>4.3.1 Situated Evaluation (Formulating Design Solutions 3)<BR>Summary<BR>References<BR>Subject Index.</P>