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Foundations of ITIL® 3

E-book Pdf met watermerkbeveiliging Engels 2011 9789087539849
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Samenvatting

The ITIL V3 approach is covered with all the ITIL Lifecycles. It has split out all the processes and descrbes them in detail, this means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations. Suitable perfectly to those who are familiar with the Version 2 process approach and plan to ITIL V3 upgrade.

A systematic approach to the provision of IT services - based on ITIL V3 global best practices Includes official licensed diagrams

The separate handling of the ITIL Service Lifecycle and the ITIL processes and functions enables a better understanding of the core values of ITIL version 3
Succinct guide to the complete ITIL V3 Lifecycle process

Endorsed by APMG - the Official Exam Accreditor of OGC

Specificaties

ISBN13:9789087539849
Taal:Engels
Bindwijze:e-book
Beveiliging:watermerk
Bestandsformaat:pdf
Uitgever:Van Haren Publishing
Verschijningsdatum:28-4-2011

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        Foundations of ITIL® 3