The idea that nature provides services to people is one of the most powerful concepts to have emerged over the last two decades. It is shaping our understanding of the role that biodiverse ecosystems play in the environment and their benefits for humankind.  Meer

The idea that nature provides services to people is one of the most powerful concepts to have emerged over the last two decades. It is shaping our understanding of the role that biodiverse ecosystems play in the environment and their benefits for humankind.  Meer

First published in 1999, The Management of Child Protection Services is not about child abuse but about child protection. It is about the arrangements that professionals from different disciplines make to ensure they operate together effectively to protect the most vulnerable children in society.  Meer

First published in 1999, The Management of Child Protection Services is not about child abuse but about child protection. It is about the arrangements that professionals from different disciplines make to ensure they operate together effectively to protect the most vulnerable children in society.  Meer

Customer Service Management in Africa: A Strategic and Operational Perspective (978-0-367-14337-4, K410515) "Customer Service is Changing!" The message of 34 authors featured in Customer Service Management in Africa: A Strategic and Operational Perspective is clear: Today’s consumers are no longer ‘passive audiences’ but ‘active players’ that engage with businesses at each stage of product or service design and delivery systems.  Meer

Customer Service Management in Africa: A Strategic and Operational Perspective (978-0-367-14337-4, K410515) "Customer Service is Changing!" The message of 34 authors featured in Customer Service Management in Africa: A Strategic and Operational Perspective is clear: Today’s consumers are no longer ‘passive audiences’ but ‘active players’ that engage with businesses at each stage of product or service design and delivery systems.  Meer

Your customers have become increasingly sophisticated and more connected than ever—broadcasting real-time feedback to a cloud of followers who are watching your every move.  Meer

Your customers have become increasingly sophisticated and more connected than ever—broadcasting real-time feedback to a cloud of followers who are watching your every move.  Meer

Author Rob Richards is a major contributor to the PHP XML codebase and is considered a leading expert on the topic in the PHP community Covers the most leading-edge branch of PHP—currently 5.  Meer

Pro PHP XML and Web Services is the authoritative guide to using the XML features of PHP 5 and PHP 6. No other book covers XML and Web Services in PHP as deeply as this title.  Meer

How can a scalable and efficient quality management mechanism for cloud labor services be designed in a way that it delivers results with a well-defined level of quality to the requester?  Meer

Choose your own adventure, and be your own boss! Get started in a career that has a future and is financially rewarding. Opportunities in Your Own Service Business provides you with a complete overview of the job possibilities, salary figures, and experience required to enter the service industry field.  Meer

Lucas’ top-selling and award-winning Customer Service 8e has been revised to reflect the demands of customer service today. Chapters are divided into three parts, focused on key aspects of customer service: 1) The Profession 2) Skills for Success, and 3) Building and Maintaining Relationships, and Retaining Customers.  Meer

THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME You've heard it a million times: "The customer is always right." But let’s face it--sometimes the customer is misinformed, confused, or downright difficult.  Meer

First published in 1992, Crime, Criminal Justice and the Probation Service is a thought-provoking analysis of the role of the probation service in developing an integrated system of criminal justice.  Meer

For decades, the use of vouchers has been widely debated. But often lost in the heat of debate is the fact that vouchers are just another tool in the government's tool chest, a restricted subsidy that falls somewhere between the extremes of cash and direct government provision of services.  Meer