Cam-Mai Nguyen gibt in diesem Ratgeber praktische Tipps für den allgemeinen Umgang mit dem Kunden, liefert konkrete Beispiele zur Kommunikation per Telefon, E-Mail oder Fax.  Meer

The book is a study of the police and criminal justice in eighteenth-century France, and of the crimes and disorders the authorities had to contain. It is concerned with two provinces - the Auvergne, in the mountainous centre, and the Guyenne, the hinterland of Bordeaux and is based on extensive archival research in administrative records, police reports and the transcripts of trials.  Meer