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e-bookEngels249 blz.9789401801324
22-2-2017
Note: This book is available in several languages: Chinese, German, English.
An independent and vendor neutral guide to the wide range of management frameworks which are now available, and of particular relevance to IT service managers. Meer
e-bookEngels237 blz.9789401801331
22-2-2017
CONTAINS THE TEXT FOR THE FULL ISO/IEC STANDARD
This groundbreaking new title looks at the ISO/IEC 20000 Standard: the scope and the its basis on the concept of a quality management system. Meer
e-bookEngels193 blz.9789401801317
22-2-2017
Note: This book is available in several languages: Chinese, English.
Six Sigma provides a quantitative methodology of continuous (process) improvement and cost reduction, by reducing the amount of variation in process outcomes. Meer
e-bookEngels165 blz.9789401801287
22-2-2017
Six Sigma provides a quantitive methodology of continuous (process) improvement and cost reduction, by reducing the amount of variation in process outcomes. Meer
e-bookEngels213 blz.9789401801348
22-2-2017
A quick and accessible guide to a universally adopted standard. This standard is aligned with ITIL which is also very widely known and used. Meer
e-bookSpaans177 blz.9789087538637
22-3-2012
Previously known as:
''IT Service Management based on ITIL V3 - A Pocket Guide''
This really popular pocket guide is a quick, portable reference tool designed for managers, to give an overall picture of the ITIL V3 upgrade. Meer