This title is the sister book to the global best-seller Metrics for IT Service Management. Taking the basics steps described there, this new title describes the context within the ITIL 2011 Lifecycle approach.  Meer

The key to any successful IT Service Management solution are strong, clear processes that are fit for purpose. The continual cycle of service improvements must therefore look at the existing processes and assess how effective they are within changing business requirements.  Meer

This informative, comprehensive, yet practical guide provides readers with a complete tool-kit of how to approach global sourcing successfully. Based on real world experiences on implementing and sustaining global sourcing the book provides readers with key guidance on: * Foundations of Strategic Sourcing * Management, risk, governance and legal considerations * Organizational change, innovation and relationship management * Transition planning and the end-game * Successful principles for new business development from a service provider perspective * Future trends, summary and lessons learned Ultimately this guide will take readers from 'principles' to 'how to's' including: * How to develop, implement, manage and govern an effective global sourcing strategy and plan * How to put in place policies and processes that can be monitored to provide a balanced approach to sourcing * How to build a strategic top-down framework coupled with an operational roadmap * How to incorporate bottom-up implementation principles and practices that work * How to ensure a coordinated, cost-effective and value-delivery plan and operating environment for strategic and tactical sourcing.  Meer

This groundbreaking new title looks at Information Security from defining what security measures positively support the business, to implementation to maintaining the required level and anticipating required changes.  Meer

This book looks at the basic core skills that all those dealing with suppliers and clients need to know about managing the commercial relationship. It looks at the skills needed to ensure that both the supplier and customers are equipped to deal with: - change control, - price re-negotiations, - costings, - delivery of services, - performance management and negotiation techniques.  Meer

This ground-breaking title from the worlds leading authority on contemporary contracting best practices, the IACCM (International Association for Contract and Commercial Management) delivers a lively and practical complete insight into the contracting process which is useful in both business and personal life.  Meer

VHP Brochure 2012 / 2013. Part advertisement for VHP titles (50 pages). Part information / summary on 39 standards.  Meer