Teams worden niet door goed geluk 'high performers'- dit vergt training, ontwikkeling en tijd. Als teamleider speelt u hierbij een cruciale rol. Naast het zorgen voor de juiste activiteiten om het team te laten ontwikkelen, speelt ook uw eigen gedrag een belangrijke rol.  Meer

This book explores change from the perspective of the organisation and from the individual manager. It considers how change affects organisations; how they respond to changes in the business environment, influence that environment and use change processes to gain competitive advantage.  Meer

The red-hot competition for talented employees is still news. Employers everywhere recognise that they must evolve better recruitment, selection and retention strategies if they are to compete effectively with their rivals for the best people.  Meer

Building and leading a successful team is one of the most valuable and rewarding management activities. This book explores why team working has become such a prevalent force in the global workplace and looks at the many different types of teams that now exist.  Meer

This book explores the skills of communication and assertive behaviour and how they enable openness and honesty to be brought into a relationship. It looks at how to develop better working relationships by applying these skills in three specific areas: negotiations, meetings and conflict management.  Meer

This book focuses on the activities involved in initiating, planning, implementing and completing a project successfully. As well as covering the tools and techniques of project management, it also pays attention to the soft issues involved - how to manage the people side of project management.  Meer

This book considers the associated concepts of quality and operations and places customers at the heart of a quality business operation. It explains how organisations that are focused on delivering quality products and services continuously improve the design, planning and control of their operational processes so that they meet the developing needs of their customer.  Meer

Evidence suggests that a values based approach to management positively impacts employee engagement and motivation.  Meer

Managers need to be able to make sense of data and to use it selectively to answer key questions: Why has quality fallen in the last week? Should we subcontract or employ more people?  Meer

To gain competitive advantage all parts of an organisation must be able to talk to one another. It follows then that all managers must be, in some sense, financial managers who are able to speak the common language of finance.  Meer

More and more managers are looking for customer focus to help fight the pressures of rising costs, global competition and falling sales. But it's not simply a case of trying to get closer to your customers.  Meer

Business Environment looks at the major factors that influence an organisation's strategy. It equips learners with a portfolio of tools including PESTLE, portfolio analysis, capability audits, SWOT and stakeholder analysis to analyse the internal and external environment within which their organisation operates and challenges them to develop their understanding of their organisation's strategic direction.  Meer

This book is about the skills of personal effectiveness and professional development. Learners are introduced to a wide range of tools and approaches that will enable them to realise their personal and work performance goals by improving the way in which they manage themselves.  Meer

Managing for results focuses on how to get the best out of people and celebrate the diversity of perspectives and experience that people bring to your organisation.  Meer

Individuals and organisations rely on their ability to select and process information, both to make sense of their local environment and to try to understand the bigger picture.  Meer

This book explores the managerial roles and responsibilities with regard to safety. Applying key legal requirements to the workplace, it looks at how workplace facilities are managed and how materials and equipment are used, stored and maintained for optimum effectiveness.  Meer

John Kotter of the Harvard Business School is one of a number of experts who believe that organisations are over managed and under led, at least partially because people do not appreciate the differences between management and leadership.  Meer

What makes communication exciting in our age is the application of new media and the individual empowerment that comes with blogs, wikkis, and mobile technology, in other words our sense of connectedness.  Meer

Management Extra brings all the best management thinking together in one package. These are practical training suitable for Diploma level qualifications in management.  Meer

This book is about the skills of personal effectiveness and professional development. Learners are introduced to a wide range of tools and approaches that will enable them to realise their personal and work performance goals by improving the way in which they manage themselves.  Meer