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Auteur: Pelle Råstock
paperbackEngels440 blz.9789401801577
1e druk
4-12-2018
The four courses in Service Capability is aimed at students who need deep knowledge of the processes and the roles of ITIL. Service Lifecycle covered in the course but the primary focus is on processes, functions, roles and activities of its application and use by lifecycle. Meer
paperbackEngels378 blz.9789401801447
1e druk
24-3-2017
The four courses in Service Capability is aimed at students who need deep knowledge of the processes and the roles of ITIL. Meer
paperbackEngels408 blz.9789401801485
1e druk
24-3-2017
This 4 day course leads to the ITIL Certificate – Operational Support and Analysis (OSA). This is a free-standing qualification, but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. Meer
paperbackEngels9789401801409
1e druk
24-3-2017
The course covers the management and control of the activities and techniques within the Service Strategy stage, but not the detail of each of the supporting processes. Meer
paperbackEngels424 blz.9789401801522
1e druk
24-3-2017
The course covers the management and control of the activities and techniques within the Service Design stage, but not the detail of each of the supporting processes. Meer
paperbackEngels432 blz.9789401801355
1e druk
24-3-2017
The course covers the management and control of the activities and techniques within the Service Operation stage, but not the detail of each of the supporting processes. Meer
paperbackEngels364 blz.9789401800815
1e druk
11-11-2016
In ITIL these stages are known as: Service Strategy; Service Design; Service Transition; and Service Operation. Students will also appreciate the concept of continual service improvement and quality control. Meer
paperbackEngels484 blz.9789401801379
1e druk
24-3-2017
The course covers the management and control of the activities and techniques within the Service Transition stage, but not the detail of each of the supporting processes. Meer
e-bookEngels9789401802031
14-7-2017
The Courseware package consist out of two publications, TRIM (The Rational IT Model™) Foundation Courseware (ISBN: 978 94 018 0201 7) and TRIM: The Rational IT Model (ISBN: 978 94 018 0052 5). Meer
e-bookEngels277 blz.9789401805001
26-9-2016
TRIM is the accronym for: The Rational IT Model™. This is a vendor neutral reference model that can be used to adopt IT Service Management as a practice. Meer
e-bookEngels531 blz.9789401801461
24-3-2017
ITIL® Intermediate Release, Control and Validation - 4 days
The four courses in Service Capability is aimed at students who need deep knowledge of the processes and the roles of ITIL. Meer
paperbackEngels9789401801416
3-12-2018