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Serie: Itsm library
e-bookAnders409 blz.9789087538279
13-4-2012
The ITIL V3 approach is covered with all the ITIL Lifecycles. It has split out all the processes and descrbes them in detail, this means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations. Meer
e-bookAnders317 blz.9789087538446
23-3-2012
In recent years, IT Service Management has developed into a field in its own right. Organizations are now so dependent on the automation of large parts of their business processes that the quality of IT services and the synchronization of these services with the needs of the organization are now essential to their survival. Meer
e-bookEngels9789087535865
1-2-2010
Capacity Management is described in most key ITSM frameworks: ITIL, ISO 20000 Microsoft Operations Framework (MOF) and the Application Service Library (ASL) all note the importance of Capacity Management. Meer
e-bookEngels249 blz.9789401801324
22-2-2017
Note: This book is available in several languages: Chinese, German, English.
An independent and vendor neutral guide to the wide range of management frameworks which are now available, and of particular relevance to IT service managers. Meer
e-bookEngels237 blz.9789401801331
22-2-2017
CONTAINS THE TEXT FOR THE FULL ISO/IEC STANDARD
This groundbreaking new title looks at the ISO/IEC 20000 Standard: the scope and the its basis on the concept of a quality management system. Meer
e-bookEngels213 blz.9789401801348
22-2-2017
A quick and accessible guide to a universally adopted standard. This standard is aligned with ITIL which is also very widely known and used. Meer
e-bookAnders81 blz.9789401801195
22-2-2017
Note: This book is available in several languages: Italian, German, Spanish.
(Italian)
L'obiettivo di questa pubblicazione è di fornire un documento di facile lettura che spieghi la natura, il contenuto e lo scopo dello standard ISO/IEC 20000. Meer
e-bookEngels201 blz.9789401801201
22-2-2017
This book "Implementing Metrics for IT Service Management" provides a measurement framework which is based on a continuous improvement lifecycle. The measurement framework is aligned with the IT Infrastructure Library (ITIL®) set of best practices. Meer
e-bookEngels101 blz.9789401801300
22-2-2017
Note: This book is available in several languages: Chinese, English.
This book provides a more thorough approach to service agreements than available so far. Meer
e-bookEngels84 blz.9789401801294
22-2-2017
A humorous approach to a universally adopted standard. Meer