Competing through advanced services involves offering products-as-a-service, delivering outcomes for customers, and regularly earning revenue when customers get the results they value.  Meer

If we’ve learnt anything this decade, it’s that paramount to being a good leader is the ability to lead and manage through a crisis. The best leaders will be able to look directly into the heart of the storm and re-imagine their organizations to ultimately foster new growth.  Meer

Most boards are faced with the paradox of growth. Organic growth is slow and can be difficult in mature markets. M&A provides more rapid growth but is higher risk in terms of outcome.  Meer

Innovative digital technologies are forcing companies to rethink how they compete. The focus of digital innovation in business has shifted from internal transformation within firms to their market interface and ecosystems.  Meer

This book presents a strategic decision-making process (i.e., scenario planning) to help managers build supply chain infrastructures that can adapt to uncertain shifts in the business environment.  Meer

In recent years, the concept of customer engagement has evolved as a powerful tool in the managerial toolkit of firms to incorporate a profitable approach to customer management.  Meer

This book gives an indispensable guide to navigating the shift in customer behavior and discovers how to rally their resources, cultivate capabilities, and forge strategies that harness cutting-edge technologies.  Meer

This book will address bias head on, recognising that we cannot completely eliminate bias as it is intricately woven into the way our human brain functions, but we can certainly make efforts to become more aware of our biases, work hard to block them and most importantly minimise its impact on our organisations and the people working in them.  Meer