The IAF handbook of group facilitation

Preface
About the contributors
A superlative task

Part 1: Create collaborative client relationships

1. The big picture: Creating an ongoing client relationship
2. The skilled facilitator approach
3. Facilitation: Beyond methods

Part 2: Plan appropriate group processes

4. Eight P's of effective facilitation planning and preparation
5. The architecture of participation
6. Building trust: The great enabler
7. Facilitation of group brainstorming
8. Promoting mutual understanding for effective collaboration in cross-functional groups with multiple stakeholders
9. A procedural analysis of group facilitation: A communication perspective

Part 3: Create and sustain a participatory environment

10. Graphic facilitation: The art of drawing out the best in people
11. Creating a positive participatory climate: A meaning-centered counseling perspective
12. How to build a collaborative environment
13. Effective strategies for designing and facilitating dialogue
14. Dynamic facilitation: Design principles from the new science of complexity
15. Facilitating the whole system in the room: Theory, philosophy, and practice for managing conflicting agendas, diverse needs and polarized views
16. Successfully facilitating multicultural groups
17. Improvisation in facilitation
18. Facilitation of the future: How virtual meetings are changing the work of the facilitator

Part 4: Guide group to appropriate and useful outcomes

19. The team start-up: A scripted approach to facilitating the start of an effective work team
20. Facilitating large group meetings that get results every time
21. Facilitating communication in group decision-making discussion
22. Consensus building: Strategies for resolving disagreement
23. Quality without a name
24. Facilitating participatory evaluation through stories of change
25. Assessing the effectiveness of group decision processes

Part 5: Build and maintain professional knowledge

26. Facilitator core competencies a defined by the International Association of facilitators
27. Operational dimensions of the profession of facilitation
28. How to build your expertise in facilitation
29. Dimensions of facilitator education

Part 6: Model positive professional attitude

30. Facilitator values and ethics
31. Facilitation from the inside out
32. The gift of self: The art of transparent facilitation
33. Affirmative facilitation: An asset-based approach to process consultation

References
Name index
Subject index
How to use the cd-rom