Operations Management: An Integrated Approach

1. Basics of Operations Management.
-What Is Operations Management?
-Differences between Manufacturing and Service Organizations.
-Operations Management Decisions.
-Plan of This Book.
-Historical Development.
-Today’s OM Environment.
-Operations Management in Practice.

2. Strategy and Productivity.
-The Role of Operations Strategy.
-Developing a Business Strategy.
-Developing an Operations Strategy.
-Strategic Role of Technology.
-Productivity.

3. Product and Process Design.
-Product Design.
-The Product Design Process.
-Factors Impacting Product Design.
-Process Selection.
-Designing Processes.
-Process Performance Metrics.
-Linking Product Design and Process Selection.
-Technology Decisions.
-Designing Services.

4. Global Supply Chain Management.
-What Is a Supply Chain?
-Components of a Supply Chain for a Manufacturer.
-The Bullwhip Effect.
-Supply Chains for Service Organizations.
-Major Issues Affecting Supply Chain Management.
-The Role of Purchasing.
-Sourcing Issues.
-Supply Chain Distribution.
-Implementing Supply Chain Management.
-Supply Chain Performance Metrics.
-Trends in Supply Chain Management.

5. Managing Quality.
-Defining Quality.
-Cost of Quality.
-The Evolution of Total Quality Management (TQM).
-The Philosophy of TQM.
-Quality Awards and Standards.
-Why TQM Efforts Fail.

6. Quality Control and Six Sigma.
-What Is Statistical Quality Control?
-Sources of Variation: Common and Assignable Causes.
-Descriptive Statistics.
-Statistical Process Control Methods.
-Control Charts for Variables.
-Control Charts for Attributes.
-Process Capability.
-Six Sigma Quality.
-Acceptance Sampling.
-Implication for Managers.
-Statistical Quality Control in Services.

7. Lean Systems.
-The Philosophy of JIT.
-Elements of JIT.
-Just-in-time Manufacturing.
-Total Quality Management.
-Respect for People.
-Benefits for JIT.
-Implementing JIT.
-JIT in Services.

8. Forecasting and Demand Planning.
-Principles of Forecasting.
-Steps in the Forecasting Process.
-Types of Forecasting Methods.
-Time Series Models.
-Causal Models.
-Measuring Forecast Accuracy.
-Selecting the Right Forecasting Model.
-Forecasting Software.
-Focus Forecasting.
-Combining Forecasts.
-Collaborative Planning, Forecasting, and Replenishment (CPER).

9. Capacity and Location Decisions.
-Capacity Planning.
-Making Capacity Planning Decisions.
-Decision Trees.
-Location Analysis.
-Making Location Decisions.

10. Layout Planning.
-What Is Layout Planning?
-Types of Layouts.
-Designing Process Layouts.
-Special Cases of Process Layouts.
-Group Technology (Cell) Layouts.

11. Job Design and Work Measurement.
-Designing a Work System.
-Job Design.
-Methods Analysis.
-The Work Environment.
-Work Measurement.
-Setting Standard Times.
-Compensation.
-Learning Curves.

12. Inventory Management Policies.
-Types of Inventory.
-How Companies Use Their Inventory.
-Objectives of Inventory Management.
-Relevant Inventory Costs.
-ABC Inventory Record Accuracy.
-Inventory in Service Organizations.
-Determining Order Quantities .
-Mathematical Models for Determining Order Quantity.
-Why Companies Don’t Always Use the Optimal Order Quantity.
-Justifying Smaller Order Quantities.
-Determining Safety Stock Levels.
-Periodic Review System.
-The Single-Period Inventory Model.

13. Sales and Operations Planning.
-The Role of Aggregate Planning.
-Types of Aggregate Plans.
-Aggregate Planning Options.
-Evaluating the Current Situation.
-Developing the Aggregate Plan.

14. Materials Planning.
-Enterprise Resource Planning.
-The Evolution of ERP.
-The Benefits of ERP.
-The Cost of ERP Systems.
-Material Planning Systems.
-An Overview of MRP.
-Types of Demand.
-Objectives of MRP.
-MRP Inputs.
-The MRP Explosion Process.
-Action Notices.
-Comparison of Lot Size Rules.
-The Role of Capacity Requirements Planning (CRP).

15. Operations Scheduling.
-Scheduling Operations.
-High-Volume Operations.
-Low-Volume Operations.
-Scheduling Work.
-How to Sequence Jobs.
-Measuring Performance.
-Comparing Priority Rules.
-Sequencing Jobs through Two Work Centers.
-Scheduling Bottlenecks.
-Theory of Constraints.
-Scheduling for Service Organizations.
-Developing a Workforce Schedule.

16. PERT, CPM, and Critical Chain.
-Project Life Cycle.
-Network Planning Techniques.
-Estimating the Probability of Completion Dates.
-Reducing Project Completion Time.
-The Critical Chain Approach.

Appendix A: Solutions to Odd-Numbered Problems.
Appendix B: The Standard Normal Distribution.
Appendix C: P-Chart.
Company Index.
Subject Index.
Supplement A Spreadsheet Modeling: An Introduction.
Supplement B: Introduction to Optimization.
Supplement C: Waiting Line Models.
Supplement D: Master Scheduling and Rough-Cut Capacity Planning.