Craig E. Runde,
CE Runde,
Tim A. Flanagan
Becoming a Conflict Competent Leader – How You and Your Organization Can Manage Conflict Effectively, Second Edition
How You and Your Organization Can Manage Conflict Effectively
Gebonden Engels 2013 2e druk 9781118370421
Verwachte levertijd ongeveer 9 werkdagen
Samenvatting
The
Second Edition of this classic resource on conflict resolution combines research, conceptual models, practitioner experience, and stories that highlight the core conflict competencies. The book underscores the importance for leaders to develop the critical skills they need to help them, their colleagues, and their organizations deal more effectively with conflict and move their organizations forward. This new edition expands on the conflict competence model, includes new tools and techniques, shows how to develop conflict competent teams and organizations, and offers a new online assessment.
Specificaties
ISBN13:9781118370421
Taal:Engels
Bindwijze:gebonden
Aantal pagina's:320
Uitgever:John Wiley & Sons
Druk:2
Hoofdrubriek:Leiderschap, Algemeen management
Lezersrecensies
Wees de eerste die een lezersrecensie schrijft!
Inhoudsopgave
Preface to the Second Edition ix
<p>1. The What and Why of Confl ict Competent Leaders 1</p>
<p>2. Understanding the Dynamics of Confl ict and Your Responses to It 25</p>
<p>3. Cool Down: Managing Your Emotions 67</p>
<p>4. Slow Down and Refl ect: Taking Time to Consider What Is Happening 83</p>
<p>5. Preventing Destructive Responses to Confl ict 97</p>
<p>6. Fostering Constructive Responses to Confl ict 155</p>
<p>7. Developing and Leading Confl ict Competent Teams 223</p>
<p>8. Creating Confl ict Competent Organizations 251</p>
<p>Epilogue 271</p>
<p>Resources 275</p>
<p>References 279</p>
<p>The Authors 285</p>
<p>Index 287</p>
<p>About the Center for Creative Leadership 297</p>
<p>1. The What and Why of Confl ict Competent Leaders 1</p>
<p>2. Understanding the Dynamics of Confl ict and Your Responses to It 25</p>
<p>3. Cool Down: Managing Your Emotions 67</p>
<p>4. Slow Down and Refl ect: Taking Time to Consider What Is Happening 83</p>
<p>5. Preventing Destructive Responses to Confl ict 97</p>
<p>6. Fostering Constructive Responses to Confl ict 155</p>
<p>7. Developing and Leading Confl ict Competent Teams 223</p>
<p>8. Creating Confl ict Competent Organizations 251</p>
<p>Epilogue 271</p>
<p>Resources 275</p>
<p>References 279</p>
<p>The Authors 285</p>
<p>Index 287</p>
<p>About the Center for Creative Leadership 297</p>
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