Straight to the Top, Second Edition – CIO Leadership in a Mobile, Social, and Cloud–based World

<p>Preface xi</p>
<p>Ac knowledgments xv</p>
<p>Part one Key Change Drivers and Trends Impacting the CIO Role Today 1</p>
<p>Chapter 1 Why the Role of the CIO Continues to Change 3</p>
<p>The State of the CIO 6</p>
<p>How Important Are Core Technology Skills? 9</p>
<p>What Did I Do to Prepare? 17</p>
<p>Recommendations 19</p>
<p>Notes 20</p>
<p>Chapter 2 Technologies and Trends Driving Today s IT Innovation 21</p>
<p>Follow the Money 21</p>
<p>The Major Technology Trends Driving Change 25</p>
<p>Predictions for the Future 33</p>
<p>What Did I Do to Prepare? 34</p>
<p>Recommendations 35</p>
<p>Notes 37</p>
<p>Chapter 3 IT Standards and Governance and the Impact of Consumer Devices 39</p>
<p>IT Governance and Its Benefits 39</p>
<p>How IT Trends Affect IT Governance 41</p>
<p>Portfolio Management of IT 51</p>
<p>The IT Strategic Plan 54</p>
<p>What Did I Do to Prepare? 56</p>
<p>Recommendations 58</p>
<p>Notes 60</p>
<p>Chapter 4 Service Level Agreements: A Key to Improved Customer Expectations and Better Contracts 61</p>
<p>Service in the Age of the Customer 61</p>
<p>Service Level Agreements 66</p>
<p>Annual Staff and Customer Surveys 73</p>
<p>Vendor Scorecarding 76</p>
<p>What Did I Do to Prepare? 81</p>
<p>Recommendations 82</p>
<p>Notes 83</p>
<p>Chapter 5 Today s CIO: The Teacher to the C–Suite 85</p>
<p>Gaps in Expectations between CIOs and CEOs and other C–Level Executives 86</p>
<p>Educating the C–Suite 87</p>
<p>Creating a High–Performing IT Team through Education 88</p>
<p>What Did I Do to Prepare? 97</p>
<p>Recommendations 99</p>
<p>Notes 100</p>
<p>Part two The Modern–Day CIO101</p>
<p>Chapter 6 What Executive Recruiters Are Looking for, from Consulting Experience to Leadership Skills 103</p>
<p>How to Get Noticed 103</p>
<p>Leading Generation Y and Mentoring 106</p>
<p>Tomorrow s Leadership Skills 120</p>
<p>What Did I Do to Prepare? 121</p>
<p>Recommendations 122</p>
<p>Notes 123</p>
<p>Chapter 7 Cloud Computing Strategies and Risks 125</p>
<p>A Cloud Computing Overview 125</p>
<p>Growth Trends and Costs 135</p>
<p>The Security and Risks of Cloud Computing 140</p>
<p>Integrating with the Cloud 145</p>
<p>What Did I Do to Prepare? 150</p>
<p>Recommendations 150</p>
<p>Notes 152</p>
<p>Chapter 8 The Consumerization of IT 155</p>
<p>Consumer Devices Permeate the Corporate World 155</p>
<p>Growth Trends for Mobile Computing 160</p>
<p>Increasing Costs and Security 163</p>
<p>Mobile Device Management 164</p>
<p>What Did I Do to Prepare? 168</p>
<p>Recommendations 169</p>
<p>Notes 170</p>
<p>Chapter 9 Social Media Changes Everything 173</p>
<p>Social Media Categories 173</p>
<p>Social Media Titans 175</p>
<p>Social Media Are the World s Reporters 177</p>
<p>Businesses Using Social Media 179</p>
<p>The Risks of Social Media 182</p>
<p>Facebook Fatigue? 184</p>
<p>What s Next in Social Media 185</p>
<p>What Did I Do to Prepare? 189</p>
<p>Recommendations 189</p>
<p>Notes 191</p>
<p>Chapter 10 What s after the CIO Role? 193</p>
<p>Career Next Steps 193</p>
<p>What Did I Do to Prepare? 198</p>
<p>Recommendations 198</p>
<p>Conclusion 199</p>
<p>Notes 200</p>
<p>About the Author 201</p>
<p>Index 203</p>