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Key Performance Indicators For Dummies

Paperback Engels 2015 9781118913239
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Your complete guide to using KPIs to drive performance

Is your business on track to achieve success? With the help of this hands–on, friendly guide, managers and business leaders will understand the crucial KPIs that should be implemented for all different aspects of their organisation, including financial performance, operational and internal processes, sales and marketing, customer satisfaction and more.

- What are KPIs? - uncover the basics of Key Performance Indicators, from why every company needs them and where people go wrong with them to setting the right targets and organising your KPIs
- Develop a winning KPI - find expert guidance on deciding on the right KPIs, how to collect the data, applying quantitative methods and finalising your KPIs
- Use it or lose it - implement and use KPIs effectively, turn KPIs into insights, get the attention of decision–makers and use graphs and charts to visualise KPIs
- The customer is always right - discover ways to develop customer, sales and marketing KPIs, measure the market and your place in it, develop operational and internal process KPIs and more
- Gauge your performance - chart how well you’re recruiting and how well you re training

Open the book and find:
- Why every company needs KPIs
- The need for KPI frameworks
- How to implement and use KPIs effectively
- Ways to measure profit and revenue growth
- The scoop on shareholder and value–added KPIs
- How to measure project performance
- Tips for developing effective KPIs
- Big KPI mistakes to avoid
- The top KPIs to use

    •Learn to design KPIs that are unique to your business and fitclosely to your strategic objectives

    •Determine which KPI questions you should be asking to achievethe right insights for your business

    •Learn the specific KPIs that are appropriate for differentbusiness circumstances

    •Turn KPIs into deep insights by mastering related reporting andcommunications practices

KPIs are a crucial part of every manager′s toolkit, and areessential for helping to monitor the execution of businessstrategies and measure results. Key Performance Indicators ForDummies moves beyond a basic discussion of what KPIs are, andwhy they are needed to provide a complete guide for learning todesign and use specific KPIs to drive organisationalperformance.


Aantal pagina's:298
Hoofdrubriek:Algemeen management


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Over Bernard Marr

Bernard Marr is an internationally best-selling business author, keynote speaker and strategic advisor to companies and governments. He is one of the world's most highly respected voices and a renowned expert when it comes to topics such as artificial intelligence, big data and blockchain. Bernard is one of the world’s most prolific writers and influencers on upcoming technology trends, and is now a renowned leading futurist. He has a regular column in Forbes on AI, the Internet of Things, machine learning and blockchain. As the founder and CEO of Bernard Marr & Co ( https://www.bernardmarr.com/default.asp ) he regularly advises the world’s best-known organizations on digital transformation and business performance.

Andere boeken door Bernard Marr



Part I: Getting Started with Key Performance Indicators
1. Introducing Key Performance Indicators (KPIs)
2. Types, Targets and KPI Mistakes
3. Creating a Culture of Fact–Based Decision–Making
4. Organising Your KPIs

Part II: Implementing and Using KPIs Effectively
5. Developing a KPI
6. Use it or Lose it: Turning KPIs into Insights
7. Spreading the Word: Reporting and Communicating KPIs Effectively 105

Part III: Developing Financial KPIs
8. The Holy Grail of Business: Revenue and Profit KPIs
9. The Ones You Can t Take Your Eyes Off: Liquidity and Cash Flow KPIs 10. Reporting to the Masters: Shareholder and Value–Added KPIs
11. Measuring Your Financial Efficiency

Part IV: Developing Customer, Sales and Marketing KPIs
12. The Customer is Always Right: Measuring Your Customer Success
13. Measuring the Market and Your Place in It

Part V: Developing Operational and Internal Process KPIs
14. Measuring Project Performance
15. Measuring Internal Efficiency and Quality
16. Measuring IT Performance

Part VI: Measuring Your Most Important Assets: Developing HR and People KPIs
17. Measuring People Performance
18. Measuring Human Resources Performance

Part VII: The Part of Tens
19. Ten Tips for Developing Effective KPIs
20. The Ten Biggest KPI Mistakes to Avoid
21. The Top Ten KPIs to Use


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