Gopal K. Kanji
Measuring Business Excellence
Paperback Engels 2015 1e druk 9781138863996Levertijd ongeveer 11 werkdagen
Gratis verzonden
Samenvatting
Business Excellence and Total Quality Management (TQM) models provide a means of measuring the satisfaction of customers, employees and shareholders simultaneously. A number of such models currently exist, but, the author argues, none of these address all dimensions of TQM.
This book introduces the principles of TQM, and establishes their use in measuring Business Excellence in an organisational environment. It comparatively evaluates various TQM and Business Excellence models, and discusses the complexities of measuring success.
Presenting important, innovative work by one of the most eminent scholars in the field, this book is essential reading for both academics and professionals working in quality management.
Specificaties
ISBN13:9781138863996
Taal:Engels
Bindwijze:Paperback
Aantal pagina's:256
Uitgever:Taylor & Francis
Druk:1
Hoofdrubriek:Inkoop en logistiek, Inkoop en logistiek
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