Evaluating training programs

Foreword
Foreword to the third edition
Preface

Part 1: Concepts, principles, guidelines, and techniques

1. Evaluating: Part of a ten-step process
2. Reasons for evaluating
3. The four levels: An overview
4. Evaluating reaction
5. Evaluating learning
6. Evaluating behavior
7. Evaluating results
8. Implementing the four levels
9. Managing change
10. Using balanced scorecards to transfer learning to behavior
11. So how is e-learning different?

Part 2: Case Studies of Implementation

12. Developing an effective level 1 reaction form
13. Evaluating a training program for Nonexempt employees
14. Evaluating a trianing program on developing supervisory skills
15. Evaluating a leadership training program
16. Evaluating a leadership development program (US Geological Survey)
17. Evaluating a leadership development program (Caterpillar, Inc.)
18. Evaluating desktop application courses
19. Evaluating an orientation program for new managers
20. Evaluating training for an outage management system
21. Evaluating a coaching and counseling course
22. Evaluating a performance learning model
23. Evaluating an information technology skills training program
24. Evaluating a performance improvement program
25. Evaluating a career development initiative
26. Evaluating the four levels by using a new assessment process
27. Evaluating a training program at all four levels

Index
The authors