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e-bookEngels661 blz.9789401800693
1-9-2016
A very practical publication that contains the knowledge of a large number of experts from all over the world. Being independent from specific frameworks, and selected by a large board of experts, the contributions offer the best practical guidance on the daily issues of the IT manager. Meer
e-bookAnders81 blz.9789401801195
22-2-2017
Note: This book is available in several languages: Italian, German, Spanish.
(Italian)
L'obiettivo di questa pubblicazione è di fornire un documento di facile lettura che spieghi la natura, il contenuto e lo scopo dello standard ISO/IEC 20000. Meer
e-bookEngels373 blz.9789401801997
1-6-2017
This book describes a revolutionary approach on how to successfully implement IT service management (ITSM) in an easier, faster, cheaper, and especially more effective way. Meer
e-bookEngels245 blz.9789087537654
26-7-2009
It is now accepted that IT functions are a fundamental part of the competitive business model. Instead of simply offering services IT must `create value for the business. Meer
e-bookDuits217 blz.9789087537999
29-6-2012
Note: This pocket book is available in several languages: English, German, Dutch.
Die ITIL® Taschenbücher von Van Haren Publishing besitzen einen Qualitätsstandard, dienen als klassischer Leitfaden zum Thema ITIL® und sind in vielen Sprachen erhältlich. Meer
e-bookAnders249 blz.9789087538415
29-3-2012
In recent years, IT Service Management has developed into a field in its own right. Organizations are now so dependent on the automation of large parts of their business processes that the quality of IT services and the synchronization of these services with the needs of the organization are now essential to their survival. Meer
e-bookSpaans177 blz.9789087538637
22-3-2012
Previously known as:
''IT Service Management based on ITIL V3 - A Pocket Guide''
This really popular pocket guide is a quick, portable reference tool designed for managers, to give an overall picture of the ITIL V3 upgrade. Meer
e-bookEngels9789087539849
22-11-2011
The ITIL V3 approach is covered with all the ITIL Lifecycles. It has split out all the processes and descrbes them in detail, this means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations. Meer
e-bookEngels101 blz.9789401801225
22-2-2017
Information is the currency of the information age and in many cases is the most valuable asset possessed by an organisation. Information security management is the discipline that focuses on protecting and securing these assets against the threats of natural disasters, fraud and other criminal activity, user error and system failure. Meer
e-bookEngels165 blz.9789401801287
22-2-2017
Six Sigma provides a quantitive methodology of continuous (process) improvement and cost reduction, by reducing the amount of variation in process outcomes. Meer
e-bookEngels201 blz.9789401801201
22-2-2017
This book "Implementing Metrics for IT Service Management" provides a measurement framework which is based on a continuous improvement lifecycle. The measurement framework is aligned with the IT Infrastructure Library (ITIL®) set of best practices. Meer
e-bookEngels145 blz.9789401801218
22-2-2017
As companies focus on the core specialisms, most will look to the benefits of outsourcing some, if not all, of the IT services required. The benefits include:
* cost-efficient operations;
* delivery of IT services at lower cost through economies of scale;
* improvements in time-to-market of IT solutions;
* improvements in capability and
* quality of IT service delivery. Meer
e-bookEngels101 blz.9789401801300
22-2-2017
Note: This book is available in several languages: Chinese, English.
This book provides a more thorough approach to service agreements than available so far. Meer
e-bookEngels193 blz.9789401801317
22-2-2017
Note: This book is available in several languages: Chinese, English.
Six Sigma provides a quantitative methodology of continuous (process) improvement and cost reduction, by reducing the amount of variation in process outcomes. Meer
e-bookEngels249 blz.9789401801324
22-2-2017
Note: This book is available in several languages: Chinese, German, English.
An independent and vendor neutral guide to the wide range of management frameworks which are now available, and of particular relevance to IT service managers. Meer
e-bookEngels237 blz.9789401801331
22-2-2017
CONTAINS THE TEXT FOR THE FULL ISO/IEC STANDARD
This groundbreaking new title looks at the ISO/IEC 20000 Standard: the scope and the its basis on the concept of a quality management system. Meer
e-bookEngels213 blz.9789401801348
22-2-2017
A quick and accessible guide to a universally adopted standard. This standard is aligned with ITIL which is also very widely known and used. Meer