Joseph Michelli
- Auteur
Joseph A. Michelli, Ph.D. is organisatieadviseur, psycholoog en schrijver. Hij geeft wereldwijd lezingen en trainingen.
Joseph A. Michelli, Ph.D. is organisatieadviseur, psycholoog en schrijver. Hij geeft wereldwijd lezingen en trainingen.
Joseph, PhD Michelli
Joseph, PhD Michelli
Joseph, PhD Michelli
Boeken van Joseph Michelli
Joseph Michelli
The Starbucks Experience
WAKE UP AND SMELL THE SUCCESS!
You already know the Starbucks story. Since 1992, its stock has risen a staggering 5,000 percent! The genius of Starbucks success lies in its ability to create personalized customer experiences, stimulate business growth, generate profits, energize employees, and secure customer loyalty-all at the same time. Meer
You already know the Starbucks story. Since 1992, its stock has risen a staggering 5,000 percent! The genius of Starbucks success lies in its ability to create personalized customer experiences, stimulate business growth, generate profits, energize employees, and secure customer loyalty-all at the same time. Meer
Joseph Michelli
The New Gold Standard
Wanneer het aankomt op verfijnde service en uitstekende gastvrijheid, overtreft The Ritz-Carlton Hotel Company alles. Dit boek onthult de geheimen over het leidershap dat het bedrijf zo succesvol maakt.
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Joseph, PhD Michelli
Joseph Michelli
Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System
Joseph, PhD Michelli
Joseph Michelli
Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way