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Auteur: Joseph Michelli
e-bookNederlands310 blz.9789000336821
1e druk
25-3-2014
Als wereldwijd geliefd merk is Starbucks verantwoordelijk voor het feit dat koffie bestellen is veranderd in een cultureel fenomeen: het resultaat van een uitgekiende strategie. Meer
gebondenEngels9780071477840
16-9-2006
WAKE UP AND SMELL THE SUCCESS!
You already know the Starbucks story. Since 1992, its stock has risen a staggering 5,000 percent! The genius of Starbucks success lies in its ability to create personalized customer experiences, stimulate business growth, generate profits, energize employees, and secure customer loyalty-all at the same time. Meer
gebondenEngels9780071773546
16-6-2011
THE #1 NEW YORK TIMES AND WALL STREET JOURNAL BESTSELLER!“Like any business, a hospital must be true to its core values in order to succeed. ‘Trickle-down values’ start at the top with the best leadership, so that all the stakeholders understand and carry out the institution’s mission. Meer
gebondenEngels284 blz.9780071548335
1e druk
Wanneer het aankomt op verfijnde service en uitstekende gastvrijheid, overtreft The Ritz-Carlton Hotel Company alles. Dit boek onthult de geheimen over het leidershap dat het bedrijf zo succesvol maakt. Meer
gebondenEngels9781264257393
18-1-2021
From business guru Joseph Michelli―the leadership lessons needed to thrive beyond the greatest business crisis in modern history
COVID-19 has disrupted business and life in ways we never imagined. Meer
paperbackEngels9781266046704
27-10-2023
Lead Your Business the Starbucks WayForeword by Herve Humler, President and COO, The Ritz-Carlton Hotel Company, L.L.C.
One of the best-recognized and admired brands in the world, Starbucks singlehandedly transformed the ordinary delivery of coffee into a cultural phenomenon--a result of the company’s exemplary leadership practices. Meer
gebondenEngels9780071806305
16-12-2015
A firsthand look at how Mercedes-Benz transformed itself into a best-in-class, customer-obsessed organization.
Driven to Delight offers an exclusive, behind-the-scenes look at CEO Steve Cannon and his leadership team’s ambitious, multi-pronged strategy to elevate the company’s customer experience to best-in-class across all brands and industries. Meer
gebondenEngels9780071749589
16-11-2011
Make every day a WOW day for your customers, your staff—and your bottom line!
“In your hands is a manifesto on how Zappos completely blew away the standard of delivering a consumer-centric experience and a revolutionary company culture. Meer
gebondenEngels9780071801256
16-12-2013
Lead Your Business the Starbucks Way
Foreword by Herve Humler, President and COO, The Ritz-Carlton Hotel Company, L.L.C.
One of the best-recognized and admired brands in the world, Starbucks singlehandedly transformed the ordinary delivery of coffee into a cultural phenomenon--a result of the company’s exemplary leadership practices. Meer
gebondenEngels9781260455441
30-9-2019
New from bestselling author Joseph Michelli!
How Airbnb has disrupted the hospitality industry for unparalleled success—critical lessons that apply to any 21st Century business
No one understands better than Joseph Michelli how businesses create and leverage world-class customer experiences. Meer