Fearless Consulting

Foreword.

Preface.

Prologue: Characteristics of Consulting.

1 Characteristics of the Entry.

2 The Entry and Fearless Speech.
Communicating advice.
Four forms of argumentation.
Forms of argumentation for consultants.
The fearless consultant.
Fearless speech under pressure.
Conclusion.

3 Characteristics of Joint Problem Formulation.

4 Problem Formulation and Irony.
Ambiguous communication.
What is irony?
Two divine examples of irony.
The ironic consultant.
Irony as an instrument for change.
Irony and the concept of fate.
Conclusion.

6 Intervening and Power.
Intervening means stepping in.
The focus of interventions.
The art of intervening.
The powerless consultant.
Conclusion.

7 Characteristics of Consolidating.

8 Consolidating and responsibility.
The responsibility of the consultant.
Why does anything come about?.
Authority and responsibility.
The non-responsible consultant.
Conclusion.

9 Characteristics of Departure and letting go.

10 letting go and Tragic Consulting.
The consultant as committed outsider.
The chorus in Greek tragedy
The tragic consultant.
What pleasure does a tragedy give?.
Conclusion.

Epilogue: Twenty Minutes in the life of a Consultant.
The invitation.
Observations prior to the conversation.
The conversation as it took place.
The conversation as it did not take place.
Observations following the conversation.
The follow-up conversation.

Appendix A.

Appendix B.

References.

Index.