Handbook of Improving Performance in the Workplace

<p>List of Exhibits, Figures, and Tables xiii</p>
<p>Introduction to Volume Two xix</p>
<p>Acknowledgements xxxvii</p>
<p>PART ONE: INTRODUCTION 1</p>
<p>1 HPT Models: An Overview of the Major Models in the Field 5<br /> Frank S. Wilmoth, Christine Prigmore, Marty Bray</p>
<p>2 Linking Practice and Theory 27<br /> Seung Youn Chyung, Shelley A. Berg</p>
<p>3 The Performance Pyramid 51<br /> John Wedman</p>
<p>PART ONE: EDITORS′ DISCUSSION 81</p>
<p>PART TWO: VISION, MISSION, AND OBJECTIVES 85</p>
<p>4 Future Search 91<br /> Marvin Weisbord, Sandra Janoff</p>
<p>5 SWOT Analysis 115<br /> Doug Leigh</p>
<p>6 Appreciative Inquiry 141<br /> Marvin Faure, Jennifer Rosenzweig, Darlene Van Tiem</p>
<p>PART TWO: EDITORS′ DISCUSSION 167</p>
<p>PART THREE: RESOURCES 171</p>
<p>7 Organizational Restructuring 177<br /> Sally Lollie, Hillary Leigh</p>
<p>PART THREE: EDITORS′ DISCUSSION 197</p>
<p>PART FOUR: EXPECTATIONS AND FEEDBACK 201</p>
<p>8 Realistic Job Previews 203<br /> Jim Breaugh</p>
<p>9 360–Degree Feedback 221<br /> Eugene Kutcher, John Donovan, Steven J. Lorenzet</p>
<p>10 Performance Measurement and Management Systems 251<br /> Ingrid Guerra–L&oacute;pez</p>
<p>11 Achieving Improved Performance Through Managerial Coaching 275<br /> Andrea D. Ellinger, Alexander E. Ellinger, Robert G. Hamlin, Rona S. Beattie</p>
<p>12 Performance Management Systems 299<br /> David G. Gliddon</p>
<p>PART FOUR: EDITORS′ DISCUSSION 319</p>
<p>PART FIVE: TOOLS, ENVIRONMENT, AND PROCESSES 323</p>
<p>13 Electronic Performance Support Systems 325<br /> Frank Nguyen</p>
<p>14 Performance Aids 344<br /> Miki Lane</p>
<p>15 Knowledge Management 366<br /> Debra Haney, James T. Driggers</p>
<p>16 The Change Readiness Rubric 392<br /> Bea Griffith–Cooper, Karyl King</p>
<p>17 Process Improvement 418<br /> Marcey Uday–Riley, Ingrid Guerra–L&oacute;pez</p>
<p>PART FIVE: EDITORS′ DISCUSSION 439</p>
<p>PART SIX: INCENTIVES, REWARDS, AND RECOGNITION 441</p>
<p>18 Incentive Systems 445<br /> Steven J. Condly</p>
<p>19 Rewards, Positive Reinforcement, and Incentive Systems 465<br /> Jessica Jean Frumkin</p>
<p>20 Employee and Executive Compensation 482<br /> Tahir M. Nisar</p>
<p>PART SIX: EDITORS′ DISCUSSION 507</p>
<p>PART SEVEN: MOTIVATION AND SELF–CONCEPT 511</p>
<p>21 Motivational Communication 515<br /> Lya Visser</p>
<p>22 Career Mentoring 536<br /> Christine D. Hegstad</p>
<p>23 Job Crafting 555<br /> Michelle French</p>
<p>PART SEVEN: EDITORS′ DISCUSSION 569</p>
<p>PART EIGHT: KNOWLEDGE AND SKILLS 573</p>
<p>24 e–Learning 577<br /> Ryan Watkins</p>
<p>25 Cross–Disciplinary Team Learning 598<br /> Scott P. Schaffer</p>
<p>26 Mentoring 613<br /> Stella Louise Cowan</p>
<p>27 Executive Leadership Coaching 646<br /> Daniel White</p>
<p>PART EIGHT: EDITORS′ DISCUSSION 673</p>
<p>PART NINE: PERFORMANCE CAPABILITY 677</p>
<p>28 Outsourcing 681<br /> Judith A. Hale</p>
<p>29 Succession Planning and Management 697<br /> Hillary Leigh</p>
<p>PART NINE: EDITORS′ DISCUSSION 717</p>
<p>PART TEN: ORGANIZATIONAL CULTURE 721</p>
<p>30 Organizational Culture 725<br /> Anthony Marker</p>
<p>31 Diversity and Cultural Competence 745<br /> Tyrone A. Holmes</p>
<p>PART TEN: EDITORS′ DISCUSSION 763</p>
<p>PART ELEVEN: CONTINUOUS MONITORING 767</p>
<p>32 Needs Assessment 771<br /> James W. Altschuld, Traci L. Lepicki</p>
<p>33 Data Collection 792<br /> Anne F. Marrelli</p>
<p>PART ELEVEN: EDITORS′ DISCUSSION 817</p>
<p>PART TWELVE: SIGNIFICANT ACCOMPLISHMENTS 821</p>
<p>34 Return on Investment 823<br /> Patti P. Phillips, Jack J. Phillips</p>
<p>PART TWELVE: EDITORS′ DISCUSSION 847</p>
<p>Editors′ Epilogue 851</p>
<p>About the Editors 855</p>
<p>About the Contributors 857</p>
<p>Name Index 871</p>
<p>Subject Index 880</p>
<p>&nbsp;</p>