Knowledge Automation – How to Implement Decision Management in Business Processes

Foreword ix
<p>Preface xi</p>
<p>Acknowledgments xvii</p>
<p>Chapter 1: The Value of Knowledge 1</p>
<p>The Economics of Knowledge 1</p>
<p>The Knowledgeable Business 7</p>
<p>Notes 14</p>
<p>Chapter 2: Decisions in the Business Process 15</p>
<p>Business Process Modeling 16</p>
<p>Decision Points and Decision Services 17</p>
<p>Redesigning Process Decisions 20</p>
<p>Originations Process Template 33</p>
<p>Approaches to Process Design 36</p>
<p>Notes 39</p>
<p>Chapter 3: Encapsulating Knowledge in Decision Services 41</p>
<p>Business Rules 43</p>
<p>Algorithms 52</p>
<p>Predictive Analytics 56</p>
<p>Putting It All Together 65</p>
<p>Notes 68</p>
<p>Chapter 4: Decision Requirements Analysis 71</p>
<p>Principles 72</p>
<p>Decision Requirements Diagram 73</p>
<p>DRAW 79</p>
<p>Notes 91</p>
<p>Chapter 5: Using DRA in Knowledge Automation Projects 93</p>
<p>DRA in Project Management 94</p>
<p>DRA in Knowledge Discovery 107</p>
<p>DRA in Design 115</p>
<p>DRA in Implementation 124</p>
<p>The Knowledge Production Line 131</p>
<p>Notes 133</p>
<p>Chapter 6: Common Decision Patterns 135</p>
<p>Implementation Types 135</p>
<p>Collaborative Decision–Making 147</p>
<p>Conclusion 155</p>
<p>Glossary 159</p>
<p>Suggested Reading 167</p>
<p>About the Author 171</p>
<p>Index 173</p>