The Emotionally Intelligent Workplace: How to Sele ct for, Measure, and Improve Emotional Intelligenc e in Individuals, Groups, and Organizations

Tables, Figures, & Exhibits xi
<p>Foreword xv<br /> Warren Bennis</p>
<p>Preface xix</p>
<p>The Contributors xxvii</p>
<p>PART ONE: DEFINING AND ASSESSING EMOTIONAL INTELLIGENCE 1</p>
<p>1 Emotional Intelligence and Organizational Effectiveness 3<br /> Cary Cherniss</p>
<p>2 Emotional Intelligence: Issues in Paradigm Building 13<br /> Daniel Goleman</p>
<p>3 An EI–Based Theory of Performance 27<br /> Daniel Goleman</p>
<p>4 The Economic Value of Emotional Intelligence Competencies and EIC–Based HR Programs 45<br /> Lyle M. Spencer</p>
<p>5 Measurement of Individual Emotional Competence 83<br /> Marilyn K. Gowing</p>
<p>6 Group Emotional Intelligence and Its Influence on Group Effectiveness 132<br /> Vanessa Urch Druskat, Steven B. Wolff</p>
<p>PART TWO: HUMAN RESOURCE APPLICATIONS AND EMOTIONAL INTELLIGENCE 157</p>
<p>7 Using Human Resource Functions to Enhance Emotional Intelligence 159<br /> Ruth L. Jacobs</p>
<p>8 The Challenge of Hiring Senior Executives 182<br /> Claudio Fern&aacute;ndez–Ar&aacute;oz</p>
<p>PART THREE: EFFECTIVE SOCIAL AND EMOTIONAL LEARNING IN ORGANIZATIONS 207</p>
<p>9 Training for Emotional Intelligence: A Model 209<br /> Cary Cherniss, Daniel Goleman</p>
<p>10 How and Why Individuals Are Able to Develop Emotional Intelligence 234<br /> Richard E. Boyatzis</p>
<p>11 Developing Emotional Competence Through Relationships at Work 254<br /> Kathy E. Kram, Cary Cherniss</p>
<p>12 Implementing Emotional Intelligence Programs in Organizations 286<br /> Cary Cherniss, Robert D. Caplan</p>
<p>References 305</p>
<p>Name Index 327</p>
<p>Subject Index 333</p>