The Field Guide to the 6Ds – How to Use the Six Disciplines to Transform Learning Into Business Results

<p>About This Book xi</p>
<p>Acknowledgments xiii</p>
<p>Contributors xv</p>
<p>Introduction xix</p>
<p>Part I The Six Disciplines 1</p>
<p>D1 Define Business Outcomes 3</p>
<p>D2 Design the Complete Experience 27</p>
<p>D3 Deliver for Application 51</p>
<p>D4 Drive Learning Transfer 77</p>
<p>D5 Deploy Performance Support 97</p>
<p>D6 Document Results 115</p>
<p>Coda Getting Your Money′s Worth 137</p>
<p>Part II Tools: Maps, Planners, Scorecards, and Checklists 141</p>
<p>Tool I.1 6Ds Application Scorecard 143</p>
<p>Tool I.2 6Ds Pathfinder 147</p>
<p>Tool I.3 6Ds Flow Chart 151</p>
<p>Tool I.4 Wisdom from the Field 159</p>
<p>Tool D1.1 6Ds Outcomes Planning Wheel 173</p>
<p>Tool D1.2 Flow Chart: Is Training Necessary? 175</p>
<p>Tool D1.3 Checklist for D1 179</p>
<p>Tool D2.1 Manager′s Guide to a Pre–Training Discussion 181</p>
<p>Tool D2.2 Sample Learning Contract 185</p>
<p>Tool D2.3 Flow Chart for Phase I Learning (Pre–Work) 187</p>
<p>Tool D2.4 Purposes and Examples of Phase I Learning (Pre–Work) 189</p>
<p>Tool D2.5 Manager′s Guide to a Post–Training Discussion 191</p>
<p>Tool D2.6 Checklist for D2 195</p>
<p>Tool D3.1 Glance Test for Slides 197</p>
<p>Tool D3.2 Value Chain Planner 199</p>
<p>Tool D3.3 Checklist for D3 201</p>
<p>Tool D4.1 Learning Transfer Climate Scorecard 203</p>
<p>Tool D4.2 Transfer Climate Improvement Planner 207</p>
<p>Tool D4.3 Checklist for D4 209</p>
<p>Tool D5.1 Performance Support Planner 211</p>
<p>Tool D5.2 Kinds of Performance Support and Their Application 213</p>
<p>Tool D5.3 Checklist for D5 215</p>
<p>Tool D6.1 Checklist for Evaluation Credibility 217</p>
<p>Tool D6.2 Evaluation Planner 219</p>
<p>Tool D6.3 Checklist for D6 221</p>
<p>Tool C.1 6Ds Personal Action Planner 223</p>
<p>Part III Case Histories ("How We") 231</p>
<p>Case I.1 How We Transitioned Our Focus to Results 243</p>
<p>Case I.2 How We Use the 6Ds to Differentiate Our Services 247</p>
<p>Case I.3 How We Prepare a Proposal and Design a Process Using the 6Ds Outline 251</p>
<p>Case I.4 How We Are Lighting Up the Fire of Continuous Improvement for Our Lean Sigma Green Belts 257</p>
<p>Case I.5 How We Used the 6Ds Framework to Redevelop Our Sales Leader Curriculum 269</p>
<p>Case I.6 How We Introduced the 6Ds to Our Team 275</p>
<p>Case D1.1 How We Moved from Order Takers to Business Partners 281</p>
<p>Case D1.2 How We Turned a "Feel Good" Training Program into a Successful Business Transformation 285</p>
<p>Case D1.3 How We Defined Business Outcomes and the Learning Continuum for iteach 293</p>
<p>Case D1.4 How We Used In–Depth Analysis to Design the Right Intervention to Achieve Business Objectives 299</p>
<p>Case D1.5 How We Incorporated the 6Ds into Our Learning Services Tool Box 305</p>
<p>Case D2.1 How We Increased the Volume and Variety of Learning Solutions While Decreasing the Time to Develop Them 311</p>
<p>Case D2.2 How We Use Alumni to Help Set Expectations for New Program Participants and Their Leaders 319</p>
<p>Case D2.3 How We Build Enterprise High–Potential Talent at Agilent 325</p>
<p>Case D2.4 How We Moved the Finish Line for Leadership Development 333</p>
<p>Case D2.5 How We Enhanced and Stretched Our First–Level Managers′ Learning Experience 337</p>
<p>Case D2.6 How We Bring Employees Up to Speed in Record Time Using the Learning Path Methodology 345</p>
<p>Case D2.7 How We Designed a Complete Experience for Our Signature Induction Program "SteerIn" 353</p>
<p>Case D2.8 How We Made Learning Relevant to Deliver Business Impact 361</p>
<p>Case D3.1 How We Use Experiential Learning to Engage Learners′ Hearts as Well as Minds 367</p>
<p>Case D3.2 How We Improved the Signal–to–Noise Ratio to Transform the Presentation Culture at KLA–Tencor 375</p>
<p>Case D3.3 How We Designed a Complete Experience to Deliver Business Results 387</p>
<p>Case D3.4 How We Increased Leadership Effectiveness by Delivering for Application 399</p>
<p>Case D3.5 How We Turn Front–Line Supervisors into Safety Leaders 407</p>
<p>Case D3.6 How We Fostered a Proactive Approach to Leader Development 411</p>
<p>Case D4.1 How We Implemented an Immediate Application Checklist to Ensure Learning Transfer 417</p>
<p>Case D4.2 How We Achieved Lean Improvements with Learning Transfer 423</p>
<p>Case D4.3 How We Implemented a Low–Cost, Low–Effort Follow–Up 431</p>
<p>Case D4.4 How We Used Spaced Learning and Gamification to Increase the Effectiveness of Product Launch Training 435</p>
<p>Case D4.5 How We Develop Managers to Leverage Learning Transfer 443</p>
<p>Case D4.6 How We Engage Managers to Acknowledge the Achievements of Leadership Program Participants 449</p>
<p>Case D4.7 How We Sustain Priority–Management Training 453</p>
<p>Case D4.8 How We Turn Learning into Action 459</p>
<p>Case D5.1 How We Engage Key Contributors to Disseminate Corporate Culture 469</p>
<p>Case D5.2 How We Use Proficiency Coaching to Improve Performance 475</p>
<p>Case D5.3 How We Engage Participants for Optimal Learning Transfer 481</p>
<p>Case D5.4 How We Deployed Performance Support for a Technical Capability Building Initiative 489</p>
<p>Case D6.1 How We Guide Our Clients to Design with the End in Mind 495</p>
<p>Case D6.2 How We Used Measurement to Drive "SOAR Service Over and Above the Rest" 503</p>
<p>Case D6.3 How We Used NPS to Track and Improve Leadership Impact 513</p>
<p>Case D6.4 How We Use Success Stories to Communicate Training′s Value 519</p>
<p>Case D6.5 How We Created a High Impact Mars University Brand 523</p>
<p>Case C.1 How We Are Incorporating the 6Ds Methodologies into Our Culture, One Step at a Time 527</p>
<p>Part IV How–to Guides 531</p>
<p>H2 D1.1 How to Use the Planning Wheel to Clarify Business Purpose 533</p>
<p>H2 D1.2 How to Decide Whether Training Is Necessary 537</p>
<p>H2 D1.3 How to Use (and Not Use) Learning Objectives 541</p>
<p>H2 D2.1 How to Communicate to Motivate 545</p>
<p>H2 D2.2 How to Create Results Intentionality 549</p>
<p>H2 D2.3 How to Start Learning Before Class to Improve Efficiency 555</p>
<p>H2 D2.4 How to Move the Finish Line for Learning 559</p>
<p>H2 D3.1 How to Use (and Not Abuse) PowerPoint 563</p>
<p>H2 D3.2 How to Gain and Hold Learners′ Attention 567</p>
<p>H2 D3.3 How to Re–Engage Learners After a Break 571</p>
<p>H2 D3.4 How to Build Scaffolding 575</p>
<p>H2 D3.5 How to Build a Value Chain for Learning 579</p>
<p>H2 D3.6 How to Introduce Exercises 583</p>
<p>H2 D3.7 How to Improve the Predictive Value of Assessments 587</p>
<p>H2 D4.1 How to Remind Learners to Apply Their Training 593</p>
<p>H2 D4.2 How to Engage Learners in Action Planning 597</p>
<p>H2 D4.3 How to Make the Business Case for Learning Transfer 601</p>
<p>H2 D5.1 How to Provide Performance Support for Managers and Coaches 605</p>
<p>H2 D5.2 How to Utilize Peer Coaching 609</p>
<p>H2 D5.3 How to Develop Great Performance Support 613</p>
<p>H2 D6.1 How to Ensure Your Measures Are Relevant 617</p>
<p>H2 D6.2 How to Improve the Credibility of Evaluations 619</p>
<p>H2 D6.3 How to Make Your Evaluations More Compelling 625</p>
<p>H2 D6.4 How to Conduct a Success Case Method Evaluation 629</p>
<p>H2 D6.5 How to Write Better Surveys 633</p>
<p>References 637</p>
<p>Index 643</p>
<p>About the Authors 657</p>
<p>About the 6Ds Company 659</p>