Trust as the Key to Loyalty in Business-to-Consumer Exchanges

Trust Building Measures in the Banking Industry

Paperback Engels 2009 2009e druk 9783834916228
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Samenvatting

Tara Ebert investigates what trust building measures in the banking industry should comprise. The author presents new and analytical insights which can be employed to deduce better targeted marketing implications for consumer trust building by banks.

Specificaties

ISBN13:9783834916228
Taal:Engels
Bindwijze:paperback
Aantal pagina's:198
Uitgever:Gabler Verlag
Druk:2009

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Inhoudsopgave

Consumer trust as a key to organizational success, relationship of loyalty and consumer trust in business, relevance and conceptualization of clusters for trust interactions, PLS as the preferred approach to structural equation modeling

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        Trust as the Key to Loyalty in Business-to-Consumer Exchanges