

Since 2004, Brian works for CA Technologies, where he is an ITIL practice leader. The company he worked for previously was Pink Elephant, and before that he worked for UK Government as OGC board member. Brian led a large project aimed on creating the first service desk in UK Government.
Meer over de auteursIT Service management from hell
E-book Pdf met watermerkbeveiliging Engels 2012 9789087538392Samenvatting
This book was written by authors under the influence of Irony. Irony, or 'I' as it known, was first popularised in the sixteen century when Raleigh imported it to the Elizabethan court.
The damage 'I' could cause led to its use being prohibited, and users went underground, or were weaned of its influence by using Sarcasm as a substitute (Sarcasm has greater initial effect, but wears off more quickly). It is widely believed that Noel Coward wrote under the influence of 'I' and in the sixties and seventies large numbers of people once more became addicted, when its use was immortalised by bands such as the Beatles ('I' am the walrus), The Stones ('I' can't get no (Satisfaction), and later by the Sex Pistols (Irony in the UK). Icons such as John Lennon were detained by customs in the USA (where use of irony has never been popular) after quantities of irony were found in his luggage. In the most celebrated bust of the sixties, Mick Jagger and Keith Richards were hauled in front of the break for being in possession of microscopic quantities of 'I' at Richards Redlands country house. The event gained particular notoriety because of the presence of Marianne Faithfull, who allegedly was discovered naked except for a fur rug. And on the point of placing irony in an unusual context. The publisher do not support the Campaign to legalise irony. 'I' can have serious long term effects. The publishers wish to state that they do not use irony or approve of its use, and recommended that readers of this publication undergo irony counselling should they be affected by its content.
Specificaties
Lezersrecensies
Inhoudsopgave
Foreword
The cast of characters
1. Highlights and heroes in the history of project management
2. Risk management
3. Getting started, planning and other stuff
4. Graphs, GANTT charts and similar time wasting activities
5.The activities taking place
6. Laughing in the face of failure and smacking the bottom of criticism
7. NOT ITIL
8. Scoping the fightback
9. The Help Desk from hell
10. Getting the infrastructure you want
11. Providing less with more
12. SLAs that work
13. Capacity and cost management
14. Costs, benefits and possible problems
Definitions, abbreviations and acronyms
Anderen die dit kochten, kochten ook
Rubrieken
- advisering
- algemeen management
- coaching en trainen
- communicatie en media
- economie
- financieel management
- inkoop en logistiek
- internet en social media
- it-management / ict
- juridisch
- leiderschap
- marketing
- mens en maatschappij
- non-profit
- ondernemen
- organisatiekunde
- personal finance
- personeelsmanagement
- persoonlijke effectiviteit
- projectmanagement
- psychologie
- reclame en verkoop
- strategisch management
- verandermanagement
- werk en loopbaan