Service Rescue!
An implementation and improvement Guide for Incident Management
E-book Epub met watermerkbeveiliging Engels 2015 1e druk 9789491710070Samenvatting
This innovative book focuses on the architecture of a service management environment, before it provides guidance on how to deploy incident management best practices. That way it offers a robust foundation to build on, and it makes sure you understand the environment that you need to integrate in your service management strategy. Using the practical guidance in this book, in the context of a solid Service Management Architecture, offers you far better chances of bringing it to practice than any of the previous books on the very same topic.
There are numerous books on incident management, but they all document best practices. They summarize tips & tricks, and describe practical structures. This of course provides valuable information, but it doesn’t solve the challenge of implementing incident management in a Service Management Architecture. As a consequence, the real practice is always hard, as it doesn’t integrate seamlessly with the rest of the activities of a service provider. A far better approach to continuous improvement lies in a principle-based approach, with a solid architecture foundation. That is what distinguishes this book from all previous published titles on incident management.
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