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As the service sector expands into the global economy, a new science of service is emerging, one that is dedicated to encouraging service innovation by applying scientific understanding, engineering discipline, and management practice to designing, improving, and scaling service systems. Meer
Business modelling is a vast arena of research and practice, which is gaining increasing important in the rapid development of e-commerce, globalization, and in particular, the movement toward global e-business. Meer
Goal Structuring Notation (GSN) is becoming increasing popular; practitioners use it in the railway, air traffic management and nuclear industries, amongst others. Meer
This volume is intended for reference by the commercial sugar cane grower. Disciplines are covered for the successful production of a sugar cane crop. Meer
In today's retail environment, characterized by product proliferation, price competition, expectations of service quality, and advances in technology, many organizations are struggling to maintain profitability. Meer
Product proliferation has become a common phenomenon. Most companies now offer hundreds, if not thousands, of stock keeping units (SKUs) in order to compete in the market place. Meer
Construction Management: Theory and Practice is a comprehensive textbook for budding construction managers. The range of coverage makes the book essential reading for students studying management courses in all construction related disciplines and ideal reading for those with non-cognate degrees studying construction management masters courses, giving them a broad base of understanding about the industry. Meer
This practical manual provides basic theoretical knowledge about fermentative processes, biochemical laboratory techniques, and an arsenal of practical tricks, recipes, do’s, and don’ts for the biogas plant manager. Meer
For courses in operations management.
A broad introduction to operations, reinforced with extensive practice problems
Principles of Operations Management: Sustainability and Supply Chain Management presents a broad introduction to the field of operations in a realistic and practical manner, while offering the largest and most diverse collection of issues on the market. Meer
Operations Management provides a framework for addressing operational process and supply chain issues, in an easy-to-understand format. Using a systemized approach, the text focuses on real-life practices and issues of current interest. Meer
Quality management is essential for facilitating the competitiveness of modern day commercial organisations. Excellence in quality management is a requisite for construction organisations who seek to remain competitive and successful. Meer
Quality management is essential for facilitating the competitiveness of modern day commercial organisations. Excellence in quality management is a requisite for construction organisations who seek to remain competitive and successful. Meer
For courses on decision modeling through the use of spreadsheets.
The perfect balance between decision modeling and spreadsheet use.
It’s important that textbooks support decision modeling courses by combining student’s ability to logically model and analyse diverse decision-making scenarios with software-based solution procedures. Meer
‘This book will challenge you to think differently about your work… and probably your life, too!’
Graham Allcott, author of How to be a Productivity Ninja
‘I guarantee that you’ll keep coming back to this book for a refresher course in how to maintain balance in your life. Meer
We’re bombarded with hundreds of messages every day.
But did you know that even our most trusted forms of communication are expertly designed to ensure that we notice, like and share it? Meer
The best teams buzz with energy and produce outstanding results.
But how do you create a top performing team?
The answer? Team coaching.
In your role as ‘manager as coach’, you can not only unlock the innate strengths of your people, but also help them to help each other. Meer
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