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After an explanation of the book’s purpose, the authors provide in Part 1 first an overview of SSM as a whole, then a fleshed-out account with just enough detail and advice to enable the reader to set about using the approach in problem situations of concern. Part 2 describes examples of SSM in action and also pays special attention to one of the most common application areas: that of work in the information system/information technology field. A final chapter in part 2 discusses the difficulties some people have in grasping the true nature of SSM, drawing attention to the inadequacies in much of the secondary literature. Appendices provide an outline of the theoretical considerations which underpin SSM, a guide to sources of further information and illustrations of some of SSM’s techniques.
action learning soft systems methodology systeemdenken denkgereedschappen leerprocessen verandering methodologie organisatie rich pictures sociaal constructionisme probleemanalyse iteratief proces interventie wereldbeelden groepsprocessen systems engineering politieke dimensie sociale aspecten objectivisme complexe problemen normen en waarden macht belangen praktijkvoorbeelden rollen samenwerking visuele weergave perspectieven organisatieleren kennisconstructie implementatie checkland werkvloer poulter facilitering holistische benadering betekenisgeving senge reflectie paradigmaverschuiving