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Samenvatting

Our material is currently pending accreditation and will be available for training once the release date for training is made available.

- High-quality courseware supplemented with additional reference materials
- Presentations in PPT (always free for partners)
- Sample questions
- Sample exam and rationale
- Syllabus and Glossary
- Pre-course reading material
- Free branding functionalities

Specificaties

ISBN13:9789401803946
Taal:Engels
Bindwijze:e-book
Beveiliging:watermerk
Bestandsformaat:pdf
Aantal pagina's:168
Druk:1
Verschijningsdatum:27-5-2019
Hoofdrubriek:IT-management / ICT

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Over Van Haren Learning Solutions a.o.

Van Haren Publishing publishes easy to access publications on Best Practices that are developed by professionals and quality-reviewed by many other experts. This provides you with information summarizing years of experience by the best in the profession. It is an honor for us to collaborate with knowledge partners like ASLBiSL Foundation, IACCM, IPMA, ITSMF, ITWNET, IVI and The Open Group, to support their Best Practices and standards. Not only do we publish books on Best Practices, we also actively and independently promote the standards and frameworks via many partners. Van Haren Learning Solutions was founded in 2017 and aims to facilitate organizations and learners with Van Haren Best Practices and Standards. Starting in 2020 we enable this aim by delivering and developing certification, accreditation, examination and courseware. By supporting the ecosystem around the Best Practices and Standards, Van Haren Learning Solutions helps Training Organizations to grow by offering new courses and examination without the effort of also developing the material and exams. The application of these best practices and standards is not more than a tool that enables professionals to get to better results. We understand that this is mainly about knowledge and skills. We also realize that the human factor is more important, since without people all these things don’t evolve at all. Partly we also address this area through our publications that are based on competence, but we admit that we only cover a small area in the products we provide. Anyway, we do our best to play a part in sharing the knowledge and skills from Best Practice and standards with our customers. The rest is up to you. Kind regards, The publishing team of Van Haren Publishing

Andere boeken door Van Haren Learning Solutions a.o.

Inhoudsopgave

Introduction

-Key Concepts of Service Management
-The four dimensions of service management
-The ITIL service value system
-ITIL guiding principles
-ITIL management practices

Exercises
Sample paper 1
Syllabus
Literature mapping with ITIL 4 Pocketguide

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