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ITIL® 4 Specialist High Velocity IT (HVIT) Courseware

Paperback Engels 2020 9789401806749
Op voorraad | Vandaag voor 21:00 uur besteld, morgen in huis


ITIL®4 Specialist: High Velocity IT explores the convergence between business and IT, providing candidates with a specialised insight into the ways in which digital organisations and digital operating models function through a fast-paced environment.

By highlighting the difference between IT transformation and digital transformation, the ITIL 4 Specialist High Velocity IT module enables the identification of new opportunities for digital investment, leading to significant business enablement. Embedding effective digital services at its core, it will provide candidates with all the tools they need to update their skills for the digital era. At the same time, it will enable organisations to make the right investments, in order to meet and exceed business goals.

Encouraging IT and digital professionals to refine their abilities by increasing the speed and improving the quality of service delivery, the module focuses on creating greater value by promoting new methods of working and challenging existing ways of thinking. It encompasses cutting-edge digital technology to optimise end-user services and implement design-thinking, facilitating the construction of complex, yet adaptive, systems.

This module covers a range of innovative working methods, such as DevOps practices and Lean and Agile approaches. It is designed to help bridge the gap between development and operational practices, and best support digital delivery from optimisation to radical transformation.


Aantal pagina's:250
Hoofdrubriek:IT-management / ICT


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Reflection 7
Agenda 9

ITIL 4: Drive Stakeholder Value (DSV) 13
ITIL 4: Foundation Recap 15
Summary & Practice Questions 22
The Customer Journey 26
Summary & Practice Questions 42
The Customer Journey – Step 1: Explore 44
Summary & Practice Questions 56
The Customer Journey – Step 2: Engage 59
Summary & Practice Questions 75
The Customer Journey – Step 3: Offer 78
Summary & Practice Questions 98
The Customer Journey – Step 4: Agree 103
Summary & Practice Questions 110
The Customer Journey – Step 5: Onboard 113
Summary & Practice Questions 127
The Customer Journey – Step 6: Co-Create 131
Summary & Practice Questions 143
The Customer Journey – Step 7: Realize 147
Summary & Practice Questions 160
ITIL Management Practices 163
Practice Questions 189
Conclusion and Exam Preparation 191
Sample paper 1 195
Sample paper 1 Question Booklet 195
Sample paper 1 Answers and Rationale 210

Glossary 239
Syllabus 248

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        ITIL® 4 Specialist High Velocity IT (HVIT) Courseware